Randstad is currently seeking several experienced Service Support Officer APS3 to join a high-performing federal government team.
Labor Hire | Canberra, ACT | 24 months
Position description
...
- Provide high-quality customer service as the first point of contact via face-to-face, phone, email, and SMS
- Deliver frontline reception services and manage client appointments and enquiries
- Respond to client enquiries, provide information in line with policies, and refer to appropriate teams
- Perform administrative support tasks for operational service delivery
- Maintain accurate data entry, record keeping, and workflow processing
- Coordinate appointments using a client management system
- Assist in organising events, meetings, and community programs
- Prepare and distribute internal and external correspondence such as referrals, appointments, and follow-ups
- Provide administrative support for external referral processes and stakeholder coordination
- Support day-to-day operations through management of correspondence and deliveries, travel arrangements, invoice processing, resource requests, and property and maintenance matters
- Assist with reporting, data collection, and quality assurance activities
- Work collaboratively within multidisciplinary teams to support service delivery
- Follow workplace policies related to WHS, diversity, and code of conduct
- Contribute to a positive, inclusive, and client-focused work environment
Key Capabilities
- Strong customer service skills with the ability to manage sensitive or complex enquiries
- Effective communication skills (written and verbal) across a range of stakeholders
- Ability to work in a fast-paced, client-facing environment
- Sound administrative and organisational skills with attention to detail
- Ability to manage multiple tasks and prioritise workload effectively
- Experience with data entry, record management, and administrative systems
- Capability to work both independently and as part of a team
- Professional, empathetic, and client-focused approach
- Ability to handle confidential information with discretion
- Adaptability and willingness to learn new systems and processes
- Understanding of, or ability to quickly learn, policy and procedural frameworks
- Strong problem-solving skills and ability to escalate issues appropriately
Position Requirement / qualification
- Australian Citizen
- Must hold or be able to obtain a Working with Vulnerable People or Working with Children check
- Must pass a police check (NCCHC) and be eligible to obtain/maintain Baseline clearance
If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you.
Please click "Apply Now"
Randstad is currently seeking several experienced Service Support Officer APS3 to join a high-performing federal government team.
Labor Hire | Canberra, ACT | 24 months
Position description
- Provide high-quality customer service as the first point of contact via face-to-face, phone, email, and SMS
- Deliver frontline reception services and manage client appointments and enquiries
- Respond to client enquiries, provide information in line with policies, and refer to appropriate teams
- Perform administrative support tasks for operational service delivery
- Maintain accurate data entry, record keeping, and workflow processing
- Coordinate appointments using a client management system
- Assist in organising events, meetings, and community programs
- Prepare and distribute internal and external correspondence such as referrals, appointments, and follow-ups
- Provide administrative support for external referral processes and stakeholder coordination
- Support day-to-day operations through management of correspondence and deliveries, travel arrangements, invoice processing, resource requests, and property and maintenance matters
- Assist with reporting, data collection, and quality assurance activities
- Work collaboratively within multidisciplinary teams to support service delivery
- Follow workplace policies related to WHS, diversity, and code of conduct
- Contribute to a positive, inclusive, and client-focused work environment
...Key Capabilities
- Strong customer service skills with the ability to manage sensitive or complex enquiries
- Effective communication skills (written and verbal) across a range of stakeholders
- Ability to work in a fast-paced, client-facing environment
- Sound administrative and organisational skills with attention to detail
- Ability to manage multiple tasks and prioritise workload effectively
- Experience with data entry, record management, and administrative systems
- Capability to work both independently and as part of a team
- Professional, empathetic, and client-focused approach
- Ability to handle confidential information with discretion
- Adaptability and willingness to learn new systems and processes
- Understanding of, or ability to quickly learn, policy and procedural frameworks
- Strong problem-solving skills and ability to escalate issues appropriately
Position Requirement / qualification
- Australian Citizen
- Must hold or be able to obtain a Working with Vulnerable People or Working with Children check
- Must pass a police check (NCCHC) and be eligible to obtain/maintain Baseline clearance
If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you.
Please click "Apply Now"
