For Aged Care providers, compliance has always been fundamental - it is the bedrock of quality care, reputation, and operational integrity. However, with the new Aged Care Act officially in effect as of November 1, the stakes have been raised dramatically.
The Act introduces a stringent new regulatory model that significantly escalates the demand for accountability, transparency, and provable compliance. This change hasn't just added new rules; it has created a new level of risk, with potential financial penalties reaching up to $1.6 million.
While you may be confident about your permanent staff, the new Act demands that providers must be able to instantly and publicly prove compliance for every single worker - and this is where your labour hire workforce can become the number one exposure point.
the challenge: compliance has evolved from a manual process to a digital demand
Compliance requirements have always been comprehensive, spanning qualifications, credentials, background checks, and training. What the new Act changes is not if you need to comply, but how you must prove it.
Relying on multiple recruitment agencies and manual systems (phone calls, emails, and spreadsheets) to track these requirements is now a major regulatory vulnerability. The new regulatory model essentially mandates a digitised, unified approach to compliance management.
How can you maintain your existing high standards of compliance while simultaneously meeting the elevated, real-time proof required by the new Aged Care Act?
the solution: relevate - your partner in tracking and proving total compliance
Relevate is not about starting your compliance journey; it's about upgrading it. It is a powerful, centralised platform designed to manage your labour hire workforce by ensuring that you are not just compliant, but verifiably compliant, instantly.
Relevate eliminates the inherent risks of managing compliance across multiple systems and agencies. By connecting you with all your chosen recruitment agencies in one central location, the platform enforces your compliance standards, guaranteeing that every agency worker meets your standards.
Relevate is the critical, complimentary compliance layer for your entire agency-supplied workforce.
key benefits of the relevate platform in the era of the new aged care act
safeguarding your facility: mandatory compliance features
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built-in, real-time compliance:
Relevate ensures you are always audit-ready by making sure every agency-supplied worker meets your facility's live compliance standards. You set the compliance standard, and the platform enforces and automates the rest.
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care minutes tracking:
Proactively meet your mandatory Care Minute requirements with real-time tracking, ensuring you are immediately on top of the new regulatory obligations enforced by the Act.
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automated documentation & records:
Instantly receive worker compliance documentation based on your requirements, creating an automatic, auditable history for every shift.
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transparency & audit trail:
Achieve full visibility of shift history, agency responses, and worker compliance for every booking. This ensures you are prepared for unexpected audits and simplifies your required quarterly Quality Indicator Program (QI Program) reporting
improving efficiency & control
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one platform, all agencies (you choose):
Post a shift once and instantly notify all your approved agency partners via app or desktop. This fosters competition, ensuring you fill urgent shifts quicker and reduce your time-to-fill.
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streamlined process, less admin:
Eliminate manual processes. Stop calling, emailing, and managing spreadsheets. Manage shifts and approvals in one place and receive agency responses instantly.
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workforce visibility & cost control:
Track open and filled shifts and gain full transparency over agency spend in real-time, helping you stay within budget and achieve significant cost savings.
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pre-vetted & approved suppliers:
All agencies on the platform adhere to the stringent compliance criteria you set, guaranteeing workers are fully credentialed and up-to-date with all necessary certifications required by the new Act.
evolving beyond a talent supplier
The era of the transactional recruiter/client relationship is over. Randstad’s Health and Aged Care’s Partner for Talent strategy moves beyond simply supplying staff. By providing solutions like Relevate - at no cost to clients - we are leveraging technology to help our aged care partners navigate the current complexities of compliance and talent management.
We are committed to building more valuable, collaborative partnerships that ensure your operational integrity and reduce your regulatory risk in this new chapter of Australian Aged Care.
don't wait for an audit. ensure your facility is compliant today.
Download the brochure to learn about how Relevate can help your facility manage compliance with confidence or call us on 1300 289 817.
download the brochure
Matt Hodges
national director - health & aged care
