The Opportunity
We are seeking an experienced Technical Business Analyst to join a major enterprise project focused on migrating employee workstations from Windows 10 to Windows 11. This is a pivotal role that sits between the business and the IT Infrastructure team, ensuring the successful delivery of this crucial workplace technology upgrade.
Your primary focus will be analyzing existing business processes impacted by the migration, gathering requirements for the new operating environment, and supporting change management to ensure seamless end-user adoption.
Key Accountabilities
Workplace Migration Focus: Act as the dedicated BA for the Windows 11 workstation migration project, gathering complex requirements related to application compatibility, peripherals, and end-user functionality.
Requirements & Process Definition: Elicit and document complex requirements from stakeholders, presenting "As-Is" business processes and facilitating workshops to define the preferred "To-Be" state post-migration.
Configuration & Enhancement: Play a crucial role in managing configuration changes and enhancements related to the new operating system, ensuring optimal outcomes for users and mitigating negative impacts.
Testing & Traceability: Support business stakeholders in User Acceptance Testing (UAT) and demonstrate requirements traceability throughout the project lifecycle.
Change Management Support: Work closely with the Change Manager to produce collateral (Work Instructions, Quick Reference Guides) essential for driving end-user adoption of the new operating system and associated tools.
Continuous Improvement: Identify opportunities to improve and automate processes within the new workplace environment to deliver efficiencies to users.
Essential Skills & Experience (Prerequisites)
Experience Level: A broad range of experience (typically 5 to 7 years) in a Business Analyst role, preferably on technical or infrastructure-focused projects.
Core Competency: Detailed understanding of business processes and the expert ability to design and interpret process maps (Proficient in Visio).
Stakeholder Engagement: Proven ability to engage, elicit, and manage complex requirements from stakeholders across all organizational levels (Executive to Operational).
Project Context: Good understanding of the Software Development Life Cycle (SDLC) and experience in project or BAU business improvement delivery.
Soft Skills: Excellent verbal/written communication, highly developed problem-solving skills, and ability to manage priorities and remain calm under pressure.
Preferred & Desired Exposure
Experience working on Workplace Technology, End-User Computing (EUC), or OS migration projects (e.g., Windows 7/10/11 upgrades).
Experience working within an Agile project delivery methodology.
Proven ability to promote mutual understanding with stakeholders to gain agreement to proposed solutions.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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