We’re currently partnering with a well-established and growing plumbing business that is looking for a Team Scheduler & Office Administration professional to become the backbone of their office operations. If you enjoy variety in your day, keeping things organised, and being the friendly voice customers speak to first. This could be a great fit.
This is a fantastic opportunity to join a small but busy team where your work will have a real impact on the day-to-day running of the business.
The Role
This is a varied position where you’ll be responsible for keeping the office running smoothly while supporting both customers and the internal team.
Your day-to-day responsibilities will include:
Managing incoming calls and directing them to the right team members
Responding to customer enquiries in a friendly and professional manner
Scheduling jobs and coordinating the team’s daily workload
Recording customer details and maintaining accurate records
Preparing invoices and assisting with payment processing
General office administration, including managing supplies and equipment
Providing administrative support to the accounts team when required
No two days will look exactly the same, and you’ll play a key role in ensuring the business operates efficiently.
What We’re Looking For
We’re looking for someone who enjoys being organised, proactive and customer-focused.
Ideally, you will bring:
Strong communication skills and a confident phone manner
A professional and approachable attitude with customers
Excellent organisation skills and attention to detail
Experience using Microsoft Office (Word, Excel and email)
The ability to learn new systems quickly
Previous experience in administration, scheduling or customer service
Experience with SimPRO or job management systems would be an advantage, but it’s not essential as training will be provided.
Bonus points if you have any exposure to marketing or social media, as there may be opportunities to assist the business in this space as well.
Why Join?
This role offers the chance to be part of a growing business where your contribution genuinely matters.
You’ll benefit from:
A supportive and friendly team environment
Training on industry systems and processes
Mentoring to help you develop your customer service and admin skills
Opportunities to grow as the business continues to expand
A varied role where you’ll never feel stuck doing the same task all day
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