Our client is an established and highly reputable organisation known for delivering comprehensive electrical installation, maintenance, and service solutions across Australia. They have built a strong 50+ year track record and are a preferred partner for major commercial clients, particularly within the refrigeration and lighting sectors. They pride themselves on a culture that prioritises safety, compliance, and customer service excellence.
About the Role:
This is a critical, fast-paced business support position where you will be the primary administrative pillar for the Service Manager. You will take ownership of the entire service life cycle, from meticulous scheduling and planning for field teams to managing all aspects of service invoicing and compliance reporting. Your strong organisational skills will directly contribute to achieving departmental KPIs and maintaining the high standard of service the company is known for.
Benefits of the Role:
... - Play a crucial role in ensuring the smooth, compliant, and efficient operation of the entire Service department.
- Work directly with the Service Manager and contribute to achieving key departmental goals and KPIs.
- Be part of a collaborative environment focused on service excellence and continuous improvement.
- A diverse role covering invoicing, scheduling, reporting, and client liaison - no two days are the same!
Key Duties and Responsibilities:
This role is the backbone of the Service function, focusing on accuracy, efficiency, and exceptional client delivery.
- Manage the full cycle of service invoicing preparation and ensure timely submission.
- Validate all documentation for completeness and compliance prior to processing.
- Prepare and submit all administrative reports, including Profit Take Ups/Pipelines and time sheets.
- Forward-plan and manage work schedules to optimise team efficiency and minimise downtime.
- Assist the Service Manager in meeting departmental budgets, strategies, and KPIs.
- Provide timely feedback to the service team to drive operational improvements.
- Act as a key liaison with clients, subcontractors, and internal teams to maintain strong relationships.
- Ensure all client deliverable are achieved on time and within budget.
- Ensure customer requirements are consistently met, delivering high-quality service and support.
- Manage and ensure compliance with Health, Safety, Environment, and Quality policies.
About you:
- Demonstrated experience in a service coordination, administration, or support role, preferably within a service-driven environment.
- Strong computer skills, including high proficiency in MS Office (Outlook, Excel, Word).
- Experience with Pronto or a similar accounting/service management system is a distinct advantage.
- Exceptional organisational and time-management skills with a keen eye for detail.
- Excellent written and verbal communication, and strong stakeholder engagement abilities.
To be considered for this position please hit 'Apply'.
Please Note: Candidates who are deemed relevant and shortlisted for an interview will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
