service analyst - wollongong.

Are you passionate about ICT support and delivering exceptional customer service? Randstad is recruiting on behalf of EDConnect, Service & Channels, seeking motivated individuals to join our team in Wollongong as a Service Desk Analyst!

This is your chance to be the crucial first point of contact, resolving technical issues and connecting customers with the right solutions.

💻 The Opportunity Awaits

• Role: Service Desk Analyst (First-Level Technical Resolution)

• Business Unit: EDConnect, Service & Channels

• Duration: 12 January 2026 – 26 June 2026, with a possibility of extension

• Pay Rate: $35.15 per hour

⏰ Work & Location

• Location: Wollongong (Office & Work From Home Hybrid Model)

• Hours: 7 hours per day / 35 hours per week

• Shift Roster: Rotational shifts (7.5 hours including an unpaid lunch break) between 8:00 am – 5:00 pm. This is a non-negotiable requirement.

• Training: Mandatory 1-2 weeks of on-site training is required.

• Post-Training: Transition to a 50% Office & Work From Home hybrid model or 100% Office, dependent on performance during training.

🔑 Key Responsibilities

You will be the vital link between our customers and technology, providing first-level resolution for all reported ICT-related incidents. This involves working collaboratively with internal technology units to ensure smooth and effective service delivery.

✔️ Your Desired Skills & Experience

We are looking for candidates who can demonstrate a strong alignment with the core elements of the role, particularly in customer service and technical support:

• Customer Service Excellence: A strong focus on delivering a high level of customer service.

• Technical Troubleshooting: Experience in troubleshooting basic ICT hardware and software.

• Service Desk Experience: Demonstrated operational service desk or contact center experience.

• Communication: Ability to clearly communicate and convey technical information to customers.

• Outcome Delivery: Proven ability to successfully deliver outcomes to an agreed schedule.

• Bonus Skill: Preferred (but not essential) knowledge of the Remedy helpdesk framework.

📋 Ready to Apply?

If your industry experience and professional skills complement this role, we want to hear from you!

Your application must be concise and directly address how your skills match the required technology layers and the nature of the role (i.e., customer service & contact center experience).

Mandatory Pre-employment Checks:

• Working with Children Check (WWCC)

• 2 Professional References

• DOIS Form

• Police Check

Don't miss this opportunity to be a Service Desk Analyst in Wollongong! Apply today and help us keep connected.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.