Senior Superannuation & Retirement Specialist
Location: Melbourne CBD
Work Type: 6-Month Fixed Term Contract
Salary: $95,000 package (inclusive of super)
Flexibility: Fully office-based for the first few weeks of training, moving to a hybrid model (3 days in office, 2 days from home) thereafter.
About the Role
Are you a dynamic superannuation professional who thrives in a fast-paced, customer-centric environment? On behalf of our client—a leading industry superannuation fund—we are seeking an experienced Senior Superannuation & Retirement Specialist to join their high-performing Operations team in the Melbourne CBD.
In this inbound voice role, you will act as a trusted subject matter expert, handling complex inquiries and guiding members through their superannuation and retirement planning journeys.
Key Responsibilities
Expert Member Support: Provide end-to-end support and guidance to members regarding complex superannuation, retirement products, and investment options via inbound phone channels.
Complex Problem Solving: Navigate, investigate, and resolve escalated or intricate customer queries with a high degree of accuracy and empathy.
Regulatory Compliance: Utilise your deep understanding of superannuation legislation, compliance standards, and regulations to ensure all interactions meet industry benchmarks.
Collaboration & Escalation: Partner with internal technical and operations teams to resolve complex cases efficiently.
Continuous Improvement: Identify trends from member feedback and contribute proactive insights to optimize call center processes.
Data Integrity: Maintain precise, detailed, and compliant records of all member interactions within internal CRM systems.
Desired Skills and Experience
Industry Experience: Extensive, proven experience within the Australian superannuation or financial services sector (essential).
Call Centre Expertise: Demonstrated experience in an inbound voice support or customer service role, comfortably managing high volumes in a fast-paced environment.
Technical Knowledge: Strong baseline knowledge of superannuation products, retirement planning streams, and relevant regulatory requirements.
Communication Master: Exceptional communication and active listening skills, with the ability to break down complex financial jargon into simple, digestible information.
Resilience & Empathy: A proven track record of handling challenging, emotional, or sensitive member scenarios with utmost professionalism and care.
Qualifications: RG146 is required
What’s on Offer?
Attractive Package: $95k pro-rata package (inclusive of super) in a premium, stable contract role.
Hybrid Flexibility: Enjoy the best of both worlds with a 3-day office / 2-day home split once you are fully up to speed.
Top-Tier Training: Benefit from a fully office-based onboarding and training period for the first few weeks to set you up for ultimate success.
Prime Location: Modern CBD offices right in the heart of Melbourne, easily accessible by all public transport.
To Apply
If you are a proactive, knowledgeable superannuation professional ready to hit the ground running in a rewarding contract role, we want to hear from you.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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