senior business analyst.

This is an opportunity to join a Banking client within a large-scale Hardship Transformation Program. You will lead critical workstreams to expedite the delivery of technology and process enablers required to meet aggressive regulatory deadlines. This role is focused on the remediation agenda, specifically targeting Hardship program experience including complex process uplifts and transformational change across people, systems, and policy.

Key Criteria

• 5+ years of Business Analysis experience covering all phases of the delivery lifecycle.

• Proven Hardship program experience, with a focus on program uplifts and transformations within complex environments.

• Strong process experience, including the development of process models, workflows, and target operating models (TOM).

• Extensive background in Agile delivery and familiarity with Human-Centered Design (HCD) techniques.

• In-depth understanding of financial products, processes, and systems.

• Experience delivering change into large-scale Operations teams (specifically collections or hardship environments is highly regarded).

• Tertiary qualified in Business or Finance; Agile certifications are preferred.

• AML subject matter experience is considered advantageous.

Key Relationships

• Leadership: FSTP program leadership and Product Owners.

• Business Units: Customer Services, Enterprise Operations, Risk, and Legal.

• Technical Teams: Developers, Data Analysts, CX/UX Designers, and Quality Engineers.

• Process Engineering: Lead the development of detailed process models, data models, and business rules to support the Hardship transformation.

• Requirement Delivery: Elicit and refine requirements into Epics, Features, and User Stories with clear acceptance criteria.

• Liaison & Facilitation: Act as the primary link between business stakeholders and Technology teams, facilitating workshops to drive discovery and development.

• Impact Assessment: Produce business impact assessments and support operational readiness activities to ensure smooth implementation.

• Backlog Management: Work with the Product Owner to prioritise and estimate the feature backlog based on data-driven decision making.

• Testing Support: Drive delivery outcomes through participation in User Acceptance Testing (UAT) and implementation planning.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to nick.shannon@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.