project officer - disaster response hotline operations.

Title: Project Officer - Senior Response Hotline Operations

Client: State Government Client

Pay Rate: $60.00 - $65.00ph

Location: Fremantle

Dates & Duration: Peak season runs from November - April.

Start & Finish Times: 8:00am - 4:00pm - Mon-Fri

Requirements: Applicants need to be available at short notice and flexible to work short to medium contract lengths depending on disaster response requirements.

Primary Tasks:

• The Disaster Response Hotline plays a vital role in helping people impacted by disasters seeking information and access to services provided by the Emergency Relief Services team.
• People management of a team of DRH Operators, including rostering.
• Coordinate daily operations and reporting for service delivery continuity and performance.
• Collaborate with the Incident Management Team and Strategy Capability teams in development of scripts and referral strategies.
• Handle complex or escalated calls
• Provide quality assurance of calls and CRM system use.
• Identify potential areas for process improvement.

Key Skills/Experience

• People management experience.
• Strong communication and interpersonal skills.
• Understanding of call centre operational systems, desirable.
• Ability to work under pressure, with strong coordination and time management.
• Problem-solving and project reporting capabilities.
• Empathy and cultural awareness.

Recruitment process: Candidates will complete the Randstad Registration process and will be added to our candidate pool and contacted when required, candidates will have the choice to accept work once positions are live.

HOW TO APPLY

If you meet the minimum requirements, please apply via the APPLY button below. All applications are kept strictly confidential

Suitable applicants will be contacted by phone to discuss the role and determine suitability

ABOUT RANDSTAD

We believe that creating the best solutions in HR services means always doing more and going further. We take the time to understand the needs of both our clients and candidates - both immediate, and looking to how we can support your future requirements. We know that the better we know you, the better we can meet your needs and exceed your expectations. At Randstad, we pride ourselves on our core values (to know, serve and trust), which we summarize through our philosophy 'good to know you'. Find out more at randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

For further information please contact Katie Forte via email katie.forte@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.