Role Objective
The Program Manager leads the end-to-end program for transitioning, commissioning, and integrating newly acquired or developed services. This role ensures all initiatives are delivered safely, on time, and within budget while maintaining a strict commitment to client-centered care and the organisation’s "Model of Care and Service."
Key AccountabilitiesProgram Leadership & Governance
- Design & Strategy: Lead the overarching integration program to ensure all constituent projects align with strategic objectives.
- Governance: Establish and oversee reporting and risk management frameworks in line with the Transformation Delivery Office (TDO).
- Cross-functional Coordination: Enable workstreams across Marketing, Operations, HR, Finance, ICT, and Quality to ensure accountability and timely delivery.
- Reporting: Prepare consolidated progress reports and insights for the Program Sponsor and Board.
Operational Readiness
- System Migration: Manage the transition of workforce and technical systems to organisational platforms.
- Commissioning: Support site-specific plans covering clinical governance, property, and ICT readiness.
- Continuity: Assist operational teams in maintaining resident care and staff engagement during handover periods.
Stakeholder & Change Management
- Internal Change: Lead efforts to support employee retention and cultural integration.
- External Liaison: Serve as the primary contact between the organisation and the outgoing management of acquired entities.
- Communication: Manage engagement with incoming residents, families, and community stakeholders.
Financial & Compliance Management
- Budgeting: Monitor financial outcomes, capital works, and cost controls.
- Resource Planning: Forecast required resources and track workload against the plan.
- Regulatory Compliance: Ensure all transitions comply with the Aged Care Act 2024, ACNC, WHS, and Privacy standards.
Position Requirements
Essential
- Certification: Project or Program Management qualification (e.g., PRINCE2, PMP, or Agile).
- Experience: Proven track record leading complex projects, preferably in aged care or health services.
- Technical Skills: Strong financial acumen, risk management, and experience in regulated environments.
- Interpersonal Skills: Excellent communication and the ability to coordinate cross-functional teams.
Desirable
- Deep knowledge of aged care operations or clinical governance.
- Experience in mergers, acquisitions, or service commissioning within the NFP sector.
- Familiarity with Fair Work and legislative frameworks.
Key Relationships
- Internal: Reports to the Head of TDO. Works closely with Executive Directors, Department Heads, and Site Leaders.
- External: Collaborates with Regulators (ACQSC, Dept of Health), residents/families, and legal/financial advisors.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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