premiums officer.

The role

• Handle inbound & outbound calls in accordance with service standards
• Respond to all correspondence received by email or post in accordance with service Standards
• Ensure employer details are accurately maintained at every interaction
• Actively look for opportunities to improve the customer experience and service delivery and participate in process improvement initiatives
• Gather and analyse information from employers and their representatives in order to make evidence-based decisions and to ensure accurate premium invoices are issued
• Execute registration processes promptly ensuring adherence to established service standards.
• Apply, policies procedures, and work-practices, relevant to your work
• Educate, promote, and assist employers and their representatives to utilise the clients online services, including online user access.

Skills and experience

• Demonstrated experience in customer service with a passion for servicing clients
• Excellent communication skills, verbal and written
• Strong administration experience
• Strong PC skills and ability to work on computer-based applications
• High level of attention to detail and accuracy
• Can do attitude, Proactive and Self-managed
• Team player attitude and have excellent work ethic
• Ability to approach tasks and challenges with critical and analytical thinking

Key Requirements

• Available to commence 2nd Feb 2026
• Full time role - Mon to Fri
• Office Based - Adelaide CBD
• Australian Citizens / Permanent residents only

Next steps

Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to rachael.coyle@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.