operations manager -leading cleaning contractor.

Are you a seasoned leader with a "solutions-first" mindset and the ability to keep a cool head in a fast-paced environment? Townsville Leading Cleaning Contractors is seeking a dedicated Operations Manager to lead there team and maintain the gold standard of service of there clients expect.

We aren't just looking for a manager; we are looking for a culture-builder who leads by example and thrives on operational excellence.

Key Responsibilities

Leadership & Team Culture

Your primary mission is to foster a high-performance environment where staff feel supported and accountable.

• Lead by Example: Maintain a calm, positive, and uplifting attitude, even during peak operational demands.
• Culture Growth: Promote a team culture rooted in reliability, accountability, and professionalism.
• Conflict Resolution: Handle staff and client issues with a constructive, solution-focused approach.
• Collaborative Success: Work seamlessly with fellow managers across our Townsville locations to ensure unified company standards.
• Brand Ambassadorship: Represent the company with the utmost politeness and respect in every interaction.

Staff Management

You will be the architect of our workforce, ensuring we have the right people in the right places.

• End-to-End HR: Oversee recruitment, training, performance monitoring.
• Capacity Planning: Ensure sufficient and suitable staffing levels are maintained to meet all operational requirements.
• Training & Induction: Lead the induction of new hires and the ongoing retraining of existing staff to ensure site-specific mastery.
• Performance Oversight: Monitor output and address any performance concerns promptly and professionally.