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    1 Permanent job found in Port Macquarie, New South Wales

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    • contact centre manager

      • port macquarie, new south wales
      • permanent
      • AU$160,000 - AU$170,000 per year, + super
      • it & ict
      As Contact Centre Manager, you are the technical lead for a major federal government account. You will lead a specialized Tier 2/3 engineering team to ensure operational excellence across incident, change, and problem management.Key Parts:Manage specialized engineers to meet strict contractual SLAs.Lead the resolution of major incidents and high-priority stakeholder escalations.Drive resource planning and technical capability uplift within the cohort.Partn
      posted 10 april 2026
      As Contact Centre Manager, you are the technical lead for a major federal government account. You will lead a specialized Tier 2/3 engineering team to ensure operational excellence across incident, change, and problem management.Key Parts:Manage specialized engineers to meet strict contractual SLAs.Lead the resolution of major incidents and high-priority stakeholder escalations.Drive resource planning and technical capability uplift within the cohort.Partn
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