local laws officer.

Our council is driven by a community first principle where the customer is always front of mind. We are committed to creating a sustainable and inclusive city where our customer - the residents, business owners and visitors are at the forefront of everything we do. This exciting role in our civic service directorate as a Local laws officer is there to serve a community of over 170,000 by protecting the health, safety, amenity and assets of the City of Boroondara.

If you value a hardworking team and align with the values of Integrity, Collaboration, Customer and Respect - this is the role for you. What you’ll find is a supportive and high performing team environment that supports and empowers you to make an impact in the community!

What’s in it for you?

• 12 weeks (Casual Agency) with strong potential for ongoing extension or permanency
• ASAP start - fortnightly pay cycles
• Monday to Friday, 9:00 am - 5:30 pm whilst in training, then moving onto a rotating roster that also includes weekends. There is also potential for overtime shifts from time to time.
• $45 - $55 p/h + super
• Commuter use vehicle provided to and from work - to and from jobs! We have you covered 🚗
• Uniform provided and all tools of trade required for you to be successful in your role
• Onboarding and training on systems with a supportive team
  
  
  

What You'll Be Doing

• Engaging with residents, conducting door knocks, phone calls and representing the Council in the community by working with residents on achieving compliance for breaches of the amenity local law.
• Providing exceptional customer service inclusive of attending cases in a timely manner, contacting customers via multiple channels to keep them up to date, being clear, friendly and helpful in our delivery and delivering outcomes to our community. “Being customer first”
• Conducting detailed inspections and investigations inclusive of evidence collection, conducting interviews/statements, cautioning offenders, taking photos and detailed notes to aid in your investigation.
• Ability to Interpret and apply the Amenity Local Law and relevant legislation inclusive of the local government act.
• Enforcing non-compliance by the issuing of infringement notices and notices to comply when a resident hasn’t listened to verbal education or direction
• The ability to de-escalate dissatisfied customers/residents and clearly communicate requirements with professionalism and clarity.
• Utilising required technology including customer CRM system (Oracle), Laptop and required systems, Mobile phone, PDA for investigations (Pinforce)
  
  
  

Your Essential Attributes (The 'Must-Haves')

We prioritize attitude and communication skills above all else. You must have:

• Local Laws experience is essential

• Exceptional Attitude & Team Fit: A genuine drive, willingness to learn, and commitment to positive teamwork. We want the right fit for our team - and our team a right fit for you!
• Customer Service Focus: Proven ability to communicate effectively, handle difficult conversations, and provide great customer service
• Time Management: The ability to multi-task and assist in helping multiple customers at once, attending multiple jobs at once - keeping them up to date with your progress
• Flexibility: Availability for the required hours, including potential future weekend shifts.
• Tech Savvy: Basic to intermediate computer skills to utilise our systems
• Working Rights: Must have full Australian working rights & a valid and current drivers licence
  

Please click apply or send your updated CV to william.palmer@randstad.com.au or call 0447312420

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.