Role Type: 12-month Engagement
Rate: $44.03 - $47.27 per hour
Location: Toowong, QLD
Role Purpose
As a Learning Support Officer, you will provide vital support to the Learning & Development (L&D) team. Your role is to facilitate the research, design, delivery, and administration of learning solution programs for a diverse workforce, ensuring high-quality educational outcomes and seamless program execution.
Key Accountabilities
- System Administration: Serve as the Divisional System Administrator for the Learning Management System (LMS), collaborating with other administrators to optimize system use.
- Reporting & Analysis: Utilise the LMS and other business intelligence systems to provide performance reporting and respond to general L&D inquiries.
- Course Coordination: Manage training course logistics, including RTO administration, preparing training materials, data entry, and monitoring participant cancellations.
- Program Design: Assist in the design of training programs, including induction programs where relevant.
- Process Maintenance: Maintain L&D processes, templates, and audit requirements to ensure compliance and consistency.
- Relationship Management: Develop collaborative working relationships with colleagues and business partners to enable effective program delivery.
- Continuous Improvement: Identify opportunities for innovation and knowledge sharing to support positive business outcomes.
Key Selection Criteria
Essential:
- Performance Excellence: Ability to contribute to team direction, give/receive feedback, and achieve high performance standards.
- L&D Knowledge: Demonstrated knowledge (or the ability to quickly acquire it) of the successful operation of a learning and development function.
- Technical LMS Skills: Proven ability to perform system administrator functions, including data management, delivery management, and reporting.
- Communication: Well-developed interpersonal, verbal, and written communication skills to liaise with stakeholders at all levels.
- Problem Solving: Strong analytical skills with a focus on pursuing continuous improvement opportunities.
- Accountability: Ability to prioritise and deliver tasks on time and to a high standard.
- Software Proficiency: Ability to effectively utilise various corporate and business software applications.
Desirable:
- Advanced Systems: High level of proficiency in Microsoft Office, SharePoint, Records Manager, and SAP.
- Qualifications: Certificate IV in Training and Assessment or other relevant qualifications.
Mandatory Requirements
- Eligibility: Must be an Australian citizen, permanent resident, or hold a visa permitting permanent work in Australia.
- Background Check: A criminal history check will be undertaken for the preferred applicant.
Interested?
If you are a detail-oriented professional with a passion for learning and development, we want to hear from you.
Please reach out to Blake Price at Blake.price@randstad.com.au to apply or learn more.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
