junior business analyst.

Overview

This is an exciting opportunity to join a large-scale Financial Support Transformation Program (FSTP) focused on enhancing customer service delivery. As a Junior Business Analyst, you will act as a vital conduit between the transformation program and the broader business. You will be responsible for helping the organization navigate complex change by establishing new technology capabilities and business processes. This role is designed for a developing professional looking to apply structured analysis techniques to solve real-world business problems within a supportive, high-impact environment.

• Experience: 2–3 years of professional Business Analysis experience.

• Industry Knowledge: In-depth understanding of Financial Services products, processes, and systems.

• Specialization: Prior experience within Hardship programs (Financial Services, Utilities, etc.) is highly regarded.

• Technical Skills: Proficiency in BPMN (Business Process Model and Notation) for process modeling.

• Agile Methodology: Experience working within an Agile delivery environment; certifications are preferred.

• Analytical Skills: Proven ability to use data-driven insights for decision-making and problem-solving.

• Communication: Exceptional stakeholder engagement skills, with the ability to facilitate workshops and support cross-functional teams.

• Education: Tertiary qualification in Business or Finance is preferred.

• Compliance: Subject matter experience in AML is considered an advantage.

Key Relationships

• Reports to: Product Owner.

• Collaborates with: Delivery teams, Data Analysts, CX/UX Designers, and Quality Engineers.

• Stakeholders: Program leadership, Technology partners, Legal, Marketing, and Audit teams.

Key Responsibilities

• Requirement Elicitation: Work with business units to elicit, analyze, and document requirements into approved specifications, epics, and user stories.

• Process Modeling: Develop BPMN process models, data models, business rules, and target operating models.

• Backlog Management: Support the Product Owner in refining the feature backlog through prioritization and value-definition of stories.

• Impact Assessment: Conduct holistic Business Impact Assessments to understand how proposed solutions affect the organization.

• Bridge Business & Tech: Serve as a liaison between stakeholders and tech delivery partners to ensure requirements are accurately translated into solutions.

• Testing & Implementation: Participate in User Acceptance Testing (UAT), including test case development and execution, to ensure operational readiness.

• Continuous Improvement: Drive delivery outcomes and foster a culture of continuous improvement within the squad.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to nick.shannon@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.