Are you an experienced Infrastructure Specialist looking for a long-term contract within a large government department? We are seeking a dedicated Advisor Assets and Standards to lead the administration and request management of our ServiceNow infrastructure module. This role offers a unique opportunity to drive process standardisation, enhance system efficiencies, and provide high-level secretariat support in a dynamic environment that values professional growth and offers one day per week working from home.
What You Will Do:- Manage the daily operations of the ServiceNow infrastructure module, acting as the primary point of contact for request review, triage, and allocation to technical teams.
- Develop and standardise ServiceNow processes across multiple functional areas, ensuring disparate request types are integrated into a unified decision workflow.
- Engage with business customers to clarify requirements, provide status updates, and ensure high-quality service delivery across the request lifecycle.
- Identify system bottlenecks and document administrative gaps to improve workflow performance and maintain a strategic improvement log for future upgrades.
- Prepare high-quality briefing materials, decision papers, and Secretariat support for governance forums to facilitate informed decision-making.
- Proven experience in ServiceNow infrastructure administration and managing end-to-end request lifecycles.
- Strong ability to map current state processes and design future state workflows to improve system efficiency and performance.
- Expertise in drafting Standard Operating Procedures (SOPs), user guides, and training materials for diverse stakeholder groups.
- Excellent communication skills for customer liaison and the ability to facilitate workshops to drive system adoption.
- Experience in providing governance and secretariat support, including maintaining audit trails and preparing documentation for delegated authority sign-offs.
Interested? Apply Now!
If you are a Infrastructure Specialist with experience in ServiceNow process development and standardisation, we want to hear from you. Click “Apply Now”.
Alternatively, please reach out to Shauna for more information - shauna.lawlor@randstaddigital.com.au
You must be a Brisbane based candidate with unlimited working rights to be considered.
Randstad contractor benefits:
- Access to a Udemy license for ongoing learning and continuous professional development
- Access to exclusive discounts across various platforms
- Discounts on private health funds
- 3 payruns a week
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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