fraud & scams officer.

• Location: Bedford Park (Hybrid options available)
• Compensation: $45+ per hour + Superannuation + Big 4 Perks
• Work Type: Full-Time, Contract with growth opportunities

Are you a sharp investigator with a heart for helping people? Do you want to be the shield that protects everyday Australians from financial cybercrime?

We are seeking a dedicated Fraud & Scams Officer to join the frontline defense team of a premier Big 4 Bank in Bedford Park. In this role, you won't just process files—you will be a critical lifeline for customers navigating stressful situations, using your analytical prowess to track down scams and stop fraudsters in their tracks.

Why You’ll Love This Role

• Competitive Pay: $45+ per hour + superannuation.
• The Best of Both Worlds: Enjoy a collaborative on-site team environment, transitioning into a flexible hybrid work model after initial onboarding and training (6 months).
• Top-Tier Perks: Access exclusive corporate discounts, health perks, and financial benefits that come with a Big 4 banking career.
• Growth & Scale: Comprehensive, paid training with a clear trajectory for professional development in financial crime and cyber security.

A Day in the Life

As a Fraud & Scams Officer, your day will be a mix of analytical puzzle-solving and empathetic customer support. You will be responsible for but not limited too:

• Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters
• Provide guidance and support to individuals who have been victims of fraud
• Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity
• Create scam and fraud files for case management
• Refund and recover funds
• Reporting fraudulent customers to regulatory bodies
• Follow compliance and regulation protocols
• Analyse data to identify patterns and trends related to fraudulent activities

About You

We are looking for someone who can balance a sharp, analytical mind with deep human empathy. Ideally, you bring:

• The Blueprint: Prior experience in fraud investigation, financial crime, chargebacks, or a high-level customer dispute resolution environment.
• The Mindset: A naturally curious, investigative instinct paired with high attention to detail—you notice the things others miss.
• The Heart: Exceptional communication skills with the emotional intelligence required to support vulnerable customers in high-stress moments.
• The Tech Skills: Comfort navigating complex computer systems, banking software, and data arrays to track financial footprints.

Ready to Make a Difference?

Join us in the fight against financial crime and help secure our community's future.

To Apply: Please attention your resume and a brief cover letter highlighting your experience in investigation or customer support to Juanita Forster.

Please note: Only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.