Entry Level Banking
Your new company
Join one of Australia’s largest banks who are known for their award winning customer service on their journey to provide simple banking solutions to Australians.
Your new role
As a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:
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- Respond to and manage internal and external customer and stakeholder enquiries, complaints and issues in a timely and professional manner, escalating to the bank as required by agreed escalation protocols
- Identify, document and propose opportunities to improve processes within their team or work area.
- Conduct investigations in relation to customer requests and transactions or exception-based issues, including gathering and analysing relevant records and preparing findings for review by the bank.
- Contribute to or complete reconciliations and related checks to support banks procedures.
- Perform general administrative duties as required to support day-to-day operations
- Practise prudent risk management by identifying, and responding to business risks, in accordance with agreed risk management processes and reporting lines.
Your skills and experience
- Ideally you will have at least 1 year’s customer service experience - open to industry
- You have the natural ability and desire to help others and are passionate about providing excellent service
- Strong written and verbal communication skills should be second nature to you
- You are known for your attention to detail, time management and resilience
Your benefits
- No weekend work - you will be on a rotating roster Mon - Fri between 7am - 9pm
- Flexible working: work from home as well as from the office
- Enjoy the convenience of working nearby public transport, cafes, shops and restaurants
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!
Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra.lavorato@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
