employee relations manager.

Key Responsibilities:

• Expert Case Management: Lead the end-to-end management of complex and high-risk employee relations matters nationally, including misconduct, grievances, bullying, harassment, discrimination, and performance-related conduct.
• Investigations & Due Process: Lead and oversee workplace investigations, including determining scope, approach, and methodology. Conduct investigations into complex or senior-level matters and review reports to ensure quality, defensibility, and compliance with procedural fairness.
• Advisory & Decision-Making: Act as the primary decision-maker and escalation point for complex or sensitive conduct matters, providing pragmatic, risk-based advice to People Partners, leaders, and the broader People team.
• Compliance & Consistency: Oversee the consistent application of disciplinary outcomes across both corporate and franchise environments, ensuring alignment with legal requirements, risk appetite, and precedent.
• Stakeholder Relations: Partner closely with Legal, People, and Operations teams to ensure aligned and coordinated responses to conduct matters, including assistance with external bodies (e.g., Fair Work Commission, regulators).
• Governance & Strategy: Maintain oversight of ER case data, trends, and risk hot spots. Prepare reporting and contribute to the development and continuous improvement of employee relations frameworks, policies, and procedures.
• Leadership & Development: Lead, coach, and develop the Employee Relations / Case Advisor, and support capability uplift across the People team on ER matters.

Essential Qualifications & Experience:

• Minimum 5+ years’ experience in employee relations, workplace relations, investigations, or a related discipline.
• Strong working knowledge of Australian employment legislation, including the Fair Work Act and relevant awards.
• Demonstrated experience managing complex conduct, grievance, and investigation matters end-to-end.
• Strong judgment and risk assessment capability, with high-level written skills for investigation reports and executive recommendations.

Benefits to you:

• Strong national organisational name and brand reputation within a high-growth business.
• Hybrid/flexible work arrangement.
• Internal growth and progression opportunities.

If this sounds like your next role, please apply using the link below or send your resume to Cassandra Baines via email: cbaines@hrpartners.com.au. We look forward to hearing from you.

At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.