Are you a Claims or Complaints professional with a knack for navigating complex disputes? We are partnering with one of the world’s leading global insurance brands to find Dispute Resolution Specialists for a 12-month temporary contract.
This is a high-impact role where you will act as a final point of escalation, ensuring customer concerns are resolved with empathy, accuracy, and full regulatory compliance.
Role: Dispute Resolution Specialist (Internal Dispute Resolution - IDR).
Temp Contract: 12-Month Contract (Full-Time Hours) - open to WHVs with complaints experience
Rate: $40.56 per hour + Super.
Location: Sydney CBD with a flexible hybrid work model.
Culture: Join a supportive, open-minded team that genuinely values diversity and employee well-being.
In this role, you aren't just processing paperwork; you are investigating the "why" behind complex disputes and privacy breaches. Your day-to-day will involve:
Investigating & Resolving: Handling diverse complaints and disputes while adhering to the General Insurance Code of Practice.
Regulatory Liaison: Preparing formal notices for the Australian Financial Complaints Authority (AFCA) to meet all regulatory expectations.
System Oversight: Maintaining and monitoring Complaint Management Systems to ensure data integrity.
Continuous Improvement: Collaborating with stakeholders to identify and enhance internal processes and services.
We are looking for someone who thrives in a fast-moving, customer-driven environment and possesses a high level of resilience.
Experience: Extensive background in a customer complaints or IDR environment.
Industry Knowledge: Ideally, you have a background in Insurance Claims, but we are also open to specialists from other areas of Financial Services (Banking, Superannuation, etc.).
Technical Skills: A high level of attention to detail and the ability to prioritize competing demands effectively.
Communication: Exceptional written and verbal skills, with the ability to have "meaningful conversations" and maintain empathy at all times.
This global leader is committed to your growth, offering access to over 10,000 on-demand learning resources to help you take control of your career development. You will work in an environment that celebrates your authentic self and promotes a healthy work/life balance.
If the experience aligns and you're looking to start an exciting new role with a great team, apply now via the link or send your updated CV to lavender.pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Are you a Claims or Complaints professional with a knack for navigating complex disputes? We are partnering with one of the world’s leading global insurance brands to find Dispute Resolution Specialists for a 12-month temporary contract.
This is a high-impact role where you will act as a final point of escalation, ensuring customer concerns are resolved with empathy, accuracy, and full regulatory compliance.
Role: Dispute Resolution Specialist (Internal Dispute Resolution - IDR).
Temp Contract: 12-Month Contract (Full-Time Hours) - open to WHVs with complaints experience
Rate: $40.56 per hour + Super.
Location: Sydney CBD with a flexible hybrid work model.
Culture: Join a supportive, open-minded team that genuinely values diversity and employee well-being.
In this role, you aren't just processing paperwork; you are investigating the "why" behind complex disputes and privacy breaches. Your day-to-day will involve:
Investigating & Resolving: Handling diverse complaints and disputes while adhering to the General Insurance Code of Practice.
Regulatory Liaison: Preparing formal notices for the Australian Financial Complaints Authority (AFCA) to meet all regulatory expectations.
System Oversight: Maintaining and monitoring Complaint Management Systems to ensure data integrity.
Continuous Improvement: Collaborating with stakeholders to identify and enhance internal processes and services.
We are looking for someone who thrives in a fast-moving, customer-driven environment and possesses a high level of resilience.
Experience: Extensive background in a customer complaints or IDR environment.
Industry Knowledge: Ideally, you have a background in Insurance Claims, but we are also open to specialists from other areas of Financial Services (Banking, Superannuation, etc.).
Technical Skills: A high level of attention to detail and the ability to prioritize competing demands effectively.
Communication: Exceptional written and verbal skills, with the ability to have "meaningful conversations" and maintain empathy at all times.
This global leader is committed to your growth, offering access to over 10,000 on-demand learning resources to help you take control of your career development. You will work in an environment that celebrates your authentic self and promotes a healthy work/life balance.
If the experience aligns and you're looking to start an exciting new role with a great team, apply now via the link or send your updated CV to lavender.pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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