Are you a detail-oriented professional with a passion for data integrity and high-quality customer service? We are seeking a proactive Data Quality Officer to join our Information Management unit. In this role, you will play a vital part in maintaining the accuracy of our corporate database to ensure seamless operations and financial reporting.
The Role
As a Data Quality Officer (Band 4), you will be responsible for the end-to-end lifecycle of customer data. From creating new name and address records to performing complex data cleansing, your work directly impacts the efficiency of every department in the organization.
Key Responsibilities Include:
... Database Maintenance: Update and modify the Name and Address Register (NAR) through various channels, including telephone, email, and face-to-face interactions.
Data Cleansing: Investigate and resolve duplicate records, invalid addresses, and joint name issues to ensure a "single source of truth".
Administrative Support: Provide timely advice and assistance to other departments regarding data standards and checking details.
System Utilization: Operate specialized computer-based equipment and software, including Oracle Service Cloud, Oracle CDM, and Technology One.
About You
You are someone who thrives on precision and enjoys solving problems. You can manage your own time effectively to meet daily workloads while remaining a supportive and collaborative team player.
What You Bring:
Technical Proficiency: Advanced knowledge of Microsoft Office and experience working with large-scale corporate databases.
Exceptional Communication: The ability to interpret customer enquiries and communicate effectively with a wide variety of people.
Detail Focus: High keyboarding accuracy and a solid grasp of basic mathematical formulas.
Customer Service Excellence: Demonstrated experience dealing with the general public in a professional environment.
Requirements
Satisfactory completion of VCE, VCAL, HSC, or an equivalent qualification.
Proven experience in data entry and customer-facing roles.
The right to work in Australia.
A current Victorian Driver’s Licence and previous experience in local government are considered desirable.
Why Partner with Randstad?
When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.
APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.
