Multiple positions available in Northern Suburbs of Adelaide
Work Type: Full-Time, Permanent
Industry: Manufacturing / Construction
Salary : $60k + super
The Role: The Backbone of Our Customer Experience
We are looking for an energetic, solution-oriented Customer Service Specialist to join our busy, collaborative team. This isn’t a robotic, script-reading call center gig. You will be the vital link between our residential and commercial customers, our sales team, and our logistics crew.
Whether you’re speaking with an architect finalizing a major commercial project, a bricklayer checking on a delivery, or a retail customer picking out pavers for their backyard, your mission is to provide an effortless, high-quality experience.
What You’ll Be Doing:
...- Handling inbound phone and email inquiries regarding product availability, pricing, lead times, and order status.
- Accurately processing orders and coordinating with our transport and dispatch teams to ensure deliveries land on-site, on time.
- Proactively resolving delivery hitches, stock shortages, or customer issues with a calm, solutions-focused attitude.
- Working closely with our external sales reps to look after our major trade accounts and premium builders.
What We’re Looking For:
- The Right Experience: A solid background in customer service, ideally within building products, manufacturing, hardware, or construction logistics. (If you know your way around an ERP system like SAP or Salesforce, that's a massive plus!)
- A Master Communicator: You can chat easily with anyone—from a corporate executive to a site foreman.
- Cool Under Pressure: The construction industry moves fast, and schedules change. You need to be adaptable, organized, and able to juggle multiple priorities without breaking a sweat.
- A True Team Player: A positive, high-energy attitude. We thrive on collaboration and love celebrating team wins.
Perks:
- Stability & Growth: Work for an industry leader with a massive national footprint and genuine pathways for internal career progression.
- Great Culture: A supportive, down-to-earth team environment where your hard work is noticed and rewarded.
- Perks: Competitive salary package, regular team events, and generous staff discounts on our premium product ranges.
Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on chanel.hirons@randstad.com.au or on 0437491824
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
