Ever wondered how the skyscrapers, highways, and homes in your community actually get built? It starts with a single order and a world-class team behind the scenes. We are representing a global leader in innovative and sustainable building solutions and we’re looking for a sharp, proactive Customer Service Officer to join our Norwest hub.
If you thrive in a fast-paced environment where your knack for organisation meets your passion for helping people, we want to hear from you!
Why You’ll Love This Role
You aren't just "taking orders" you are the engine room of our delivery operations. You’ll be the voice our customers rely on, ensuring that the right mix gets to the right site at exactly the right time. You’ll balance the puzzle of truck schedules with the needs of our clients, making sure every delivery is a success.
What You’ll Be Doing
- Take timely orders and ensure every detail is captured accurately in the system.
- Negotiate delivery times and manage schedules to keep the customers happy and the trucks moving efficiently.
- Work closely with our scheduling team, drivers and account managers to provide a seamless "order-to-delivery" experience.
- Help to maintain a safe workplace by gathering feedback on site safety and ensuring all delivery requirements are met securely.
What You Bring to the Team
Our client values a balanced mix of technical skill and emotional intelligence. To be successful in this role, things we look for:
- A background in customer service with a human-centric approach to solving problems.
- An understanding of the local geography and suburb locations to help guide our fleet.
- Exceptional data entry accuracy, you’re the type of person who catches the small things before they become big issues.
- Solid computer skills and the agility to learn new software programs quickly.
- Clear, professional and friendly verbal and written communication skills.
The Perks
- Up to $75K+Super.
- Monday-Friday 5am, 6am, 7am starts with every second Saturday to be worked.
- Join a team that values your input and encourages you to lead by example.
- Our client invests in their people with training programs designed to help you level up your career.
- Play a vital role in major construction projects across the region.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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