- As the face (and voice) of our organisation, you’ll be the first point of contact for a wide range of enquiries. Your goal is to provide a seamless, "customer-at-the-centre" experience every time.
- Be the Expert: Provide timely and accurate advice on a variety of government services and transactions.
- Solve Problems: Tackle multifaceted enquiries and resolve customer complaints with resilience and professionalism.
- Tech & Admin: Navigate multiple databases and technology platforms to record information accurately and maintain the integrity of our data.
- Collaborate: Work closely with your team and other government agencies to ensure issues are redirected or resolved promptly.
- Grow: Contribute your ideas for new ways we can improve our service delivery.
What We’re Looking For
- We need people who are technically savvy, empathetic, and ready to hit the ground running!
- Experience: Ideally 2-3 years in customer service (call centre, administration, or retail).
- Tech Skills: Proficiency in Microsoft Office and the ability to learn new software systems quickly.
- Communication: You speak "plain English" and can explain complex information in a way that’s easy to understand.
- Resilience: You stay calm and focused, even when things get busy or challenging.
- Judgement: You take initiative but know when to escalate a situation to your Team Leader.
- Flexibility: While based in Gosford, you have the heart of a helper, which includes an interest in supporting disaster relief operations if ever called upon.
Why Join Us?
This isn't just a job; it’s a chance to build your career within a supportive environment that values diversity, inclusion, and professional growth. You'll be working in a high-volume, dynamic setting where your hard work directly impacts the NSW community.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
