Are you a customer service professional with a sophisticated approach to problem-solving? We are currently seeking dedicated Helpline Consultants to represent a premier financial institution in the Adelaide CBD.
In this pivotal role, you will act as a subject matter expert, providing high-level support to members regarding superannuation portfolios, legislative requirements, and digital platforms.
Remuneration & Benefits
- Competitive Salary: $35.15 per hour + 12% superannuation.
- Structured Onboarding: A comprehensive, month-long professional training program.
- Work-Life Balance: Opportunity to transition to a hybrid working model following an initial three-month performance-based period.
- Contract Term: Initial 4-month engagement with a start date of 16th March 2026.
Key Responsibilities
- Subject Matter Expertise: Deliver accurate, general advice regarding corporate funds and retail products to a diverse membership base.
- Complex Problem Solving: Resolve inquiries related to account management, financial hardship, and online system navigation with empathy and precision.
- Interdepartmental Collaboration: Work in tandem with Administration and Financial Advice teams to ensure a seamless and premium member experience.
- Systems Management: Utilize a suite of internal CRM and internet-based applications to maintain meticulous records and resolve technical queries.
Shift & Schedule Information
To ensure comprehensive coverage for members, this role operates on a rotating roster with shifts scheduled between 7:00 AM and 8:00 PM. For your convenience, rosters are finalized and provided fortnightly in advance.
Candidate Profile
We are looking for articulate, resilient professionals who possess:
- Experience: A proven track record in high-touch customer service or contact center environments.
- Industry Knowledge: Prior exposure to Superannuation or Financial Services is highly regarded.
- Communication Skills: Exceptional verbal and written communication skills, with a natural ability to build rapport and manage complex stakeholder expectations.
- Compliance: Ability to successfully complete an extensive background and police check prior to commencement.
To Apply
Due to the comprehensive nature of our onboarding process, we are looking to conclude the interview phase promptly.
Please submit your CV in MS Word format to Juanita Forster by clicking the "Apply Now" button below.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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