Randstad is working closely with a reputable technical services organisation to recruit a reliable and detail-oriented Customer Support & Operations Coordinator. This role is ideal for someone who enjoys being at the centre of operations, supporting field teams and customers while keeping day-to-day processes running efficiently.
The role
As part of the operations team, you will act as a key point of contact between technicians, subcontractors, internal stakeholders and customers. You will support operational workflows, manage enquiries, and ensure information is accurate, timely, and compliant. Your ability to stay organised and communicate clearly will be essential in this fast-paced environment.
Key duties
Act as the primary contact for technicians and subcontractors, providing daily operational support
Manage incoming enquiries from clients and field staff via phone and email
Coordinate schedules, documentation, and operational updates
Assist with basic device, system, and application troubleshooting for field teams
Prepare reports and maintain accurate operational records
Ensure processes align with internal procedures and compliance requirements
Provide general administrative support to the wider operations team
About you
Strong communication skills, both written and verbal
Highly organised with excellent attention to detail
Comfortable managing multiple tasks and shifting priorities
Confident using Microsoft Office, including Excel
Previous experience in customer service, administration, or operations support
A proactive mindset with a practical, solution-driven approach
What’s on offer
Supportive and inclusive team environment
Training and development to support long-term growth
Opportunity for flexible work arrangements in the future
Clear potential for a permanent position
If you enjoy working in a structured yet dynamic environment and take pride in supporting both people and processes, we encourage you to apply.
This role is being recruited by Randstad on behalf of our client. Only shortlisted applicants will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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