customer service consultant.

• Pay Rate: $38.99 per hour + super.
• Location: Bedford Park (Onsite parking provided).
• Flexibility: Work from home (WFH) options available after the first 6 months.
• Hours: Full-time rostered hours between 8.00am - 5.30pm.

Your Responsibilities

• Manage sensitive cases involving customer vulnerability, such as deceased estates or family violence, with high levels of empathy.
• Negotiate and partner with external community groups and authorised third parties to support customers.
• Use problem-solving and questioning skills to help customers bring their accounts back into order.
• Balance compassionate support with commercial outcomes to minimise financial loss.
• Maintain accurate records and adhere to strict industry regulations and quality standards.

What You Bring

• Experience: Experience in a financial hardship role, case management or specialised customer care is highly regarded.
• Resilience: The ability to maintain emotional distance while handling high-pressure or sensitive conversations.
• Communication: Strong negotiation, influence, and written communication skills.
• Mindset: A growth mindset with the ability to adapt to changing demands and feedback.

Due to a thorough onboarding process, we are looking to move quickly. Interviews will be conducted ASAP.

If you feel your skills match the above criteria please attention your CV in MS Word format to Emily Bridgland and click apply now.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.