Customer Service Representative | High Volume Call Centre
Are you looking to kickstart your career in the banking sector? We are seeking energetic, resilient, and customer-focused individuals to join our major banking client in Perth. This is a fantastic opportunity to gain professional experience with a major Australian bank, even if you’ve never worked in a call center or bank before!
The Role
Based in our clients; vibrant Murray Street office, you will be the first point of contact for our business customers. This is a high-volume, fast-paced role where you will handle back-to-back calls, ensuring every customer receives exceptional service.
Your day-to-day will involve:
...Handling general banking enquiries.
Assisting with business card queries.
Managing and resolving customer complaints with empathy and efficiency.
The Details
Rate: $37.13 per hour + Super.
Contract Duration: 9th February – 31st June.
Hours: Full-time (38 hours per week) on a rotating roster between 7:00 AM and 7:00 PM.
Location: 100% in-office
Stability: You will receive your shift roster one month in advance.
Training: 6 weeks of comprehensive, fully paid full-time training and ongoing coaching.
What We Are Looking For
We value attitude and communication skills over specific industry experience.
Experience: Background in retail, hospitality, or any face-to-face/phone-based customer service.
Resilience: Ability to handle high call volumes and stay calm under pressure.
Ambition: A desire to learn and develop within a supportive corporate environment.
Mandatory Assessment Centre Shortlisted candidates must be available to attend an assessment centre on Thursday, 15th January. Two sessions available: 9:00 AM – 12:00 PM or 1:00 PM – 4:00 PM.
Why Apply?
While this is a high-volume environment, we are committed to your growth. You’ll receive top-tier training and have the opportunity to develop professional skills that will serve you throughout your career.
HOW TO APPLY / OUR RECRUITMENT PROCESS
If you meet the minimum requirements, please apply via the APPLY button below. All applications are kept strictly confidential
Suitable applicants will be contacted by phone to discuss the role and determine suitability
Successful applicants will commence our registration process which may include; face to face interview, reference checking,
Once registration is complete, we will finalize your application with our client
ABOUT RANDSTAD
We believe that creating the best solutions in HR services means always doing more and going further. We take the time to understand the needs of both our clients and candidates - both immediate, and looking to how we can support your future requirements. We know that the better we know you, the better we can meet your needs and exceed your expectations. At Randstad, we pride ourselves on our core values (to know, serve and trust), which we summarize through our philosophy 'good to know you'. Find out more at randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
