quality, this business continues to scale — and we are thrilled to support them in welcoming their next Customer Experience Coordinator.
About the Opportunity
This is an exceptional opportunity for someone who thrives in a fast-paced environment and enjoys being the central link between clients, production, logistics, and installation teams. You’ll play a key role in creating a smooth, informed, and positive experience for builders, architects, and homeowners from first enquiry through to after-sales support. With projects increasing and production capabilities expanding, this organisation is entering an exciting growth phase. You’ll join a supportive team where your contribution is visible, valued, and directly connected to their ongoing success.
Key Responsibilities
• Deliver exceptional customer service across phone, email, and face‑to‑face channels.
• Prepare accurate quotes for builders, architects, and residential clients.
• Support B2B sales activity by nurturing client relationships and identifying opportunities.
• Process orders and ensure all documentation is correct and complete.
• Maintain daily communication with production, scheduling, logistics, and installation teams to stay ahead of timelines and capacity.
• Proactively communicate updates, changes, or delays to clients to ensure transparency and strong relationships.
• Act as a liaison between clients and internal departments to prevent or resolve issues.
• Coordinate post‑delivery and installation communication, ensuring a seamless after‑sales experience.
• Maintain accurate CRM records, notes, and customer data.
About You
• Previous experience in customer service, coordination, inside sales, or B2B account management.
• Industry background in construction, manufacturing, trades, or building products (highly desirable).
• Strong communication skills with the confidence to liaise with builders, site supervisors, architects, and homeowners.
• Comfortable working across multiple systems, CRMs, and quoting platforms.
• Solutions-focused with the ability to stay calm and organised in a fast-paced environment.
• A proactive approach to problem‑solving and customer care.
• A collaborative mindset with the ability to work closely with operations, logistics, and production teams.
Why You’ll Love This Role
• Join an innovative Australian manufacturer experiencing strong and sustained growth.
• Work in a friendly, collaborative environment where your ideas and initiative are encouraged.
• Enjoy true variety — every day brings new client interactions and project milestones.
• Grow your skill-set across sales support, customer experience, logistics coordination, and production communication.
• Stable Monday–Friday hours based in Rocklea.
• Make a real impact on customer satisfaction, delivery outcomes, and brand reputation.
If this role feels like the right fit and you're ready to bring your experience into a growing, high performing team in a company on the rise - click Apply today
** Successful applicants must be able to provide a recent police check or be willing to obtain one **
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
