Key Duties:
The core focus of this role is to manage the confirmation and rescheduling of essential services, requiring high-volume phone and email management.
- Contacting customers to confirm and reschedule work appointments that were not completed on the scheduled day.
- Managing high-volume inbound and outbound calls and emails. This includes reaching out multiple times to customers to secure a booking date.
- Handling and scheduling ad-hoc job requests.
- Marking jobs as completed and assisting the scheduling team by providing support in a busy, vertical structure.
- Working closely with a team and regularly liaising with 9-14 field technicians.
Benefits:
- Pathway to Permanent Employment
- Join a busy, fast-paced, and supportive team environment with a strong team culture.
- Flexible Hours
- On-site parking available and public transport (train station) within a 15-minute walk.
Qualifications and Experience
To be successful in this fast-paced and high-volume role, the following experience is highly desired:
- Proven experience in a high-volume phone and email environment, demonstrating strong customer service and communication skills.
- Experience working within a call centre or similar high-volume service delivery environment.
- Previous experience in a scheduling background or a "works in, works out" production perspective would be highly beneficial.
- Comfortable navigating computer systems, with experience in Microsoft Excel and working with shared mailboxes.
Are you self-driven and highly motivated to manage and complete a high volume of daily work? A team player who can also work autonomously? Apply now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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