Your New Company
Join a global leader in medical technology based in Macquarie Park as the Customer Care Specialist. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.
Your New Role
Step into a Customer Care Specialist role where you’ll be the friendly, reliable point of contact for customers in regards to their devices. You will work closely with a supportive Customer Service Manager who will mentor and guide you as you grow your skills. You will:
- Respond to high-volume customer enquiries via phone and email
- Provide timely updates to customers in regards to their orders
- Manage queries on product availability, pricing, and delivery timelines
- Resolve customer escalations in an empathetic manner
- Update the Salesforce CRM with customer information
Your New Benefits
- Opportunities for growth, career development, and advancement within the business
- Be part of a supportive, collaborative, and inclusive team
- Convenient onsite parking in Macquarie Park
- Social office events and celebrations to connect and have fun with colleagues
- Modern office in Macquarie Park with convenient access to public transport
About You
- Previous Customer Service, Customer Care, Complaints or Order Processing experience
- Experience in Healthcare, Medical Device, or Pharmaceutical industries is a bonus
- Friendly, approachable, and confident with customers
Next Steps
If this Customer Care Specialist role sounds like the one for you, APPLY NOW, or email your resume to Nia Williams at nia.williams@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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