As Contact Centre Manager, you are the technical lead for a major federal government account. You will lead a specialized Tier 2/3 engineering team to ensure operational excellence across incident, change, and problem management.
Key Parts:
Manage specialized engineers to meet strict contractual SLAs.
Lead the resolution of major incidents and high-priority stakeholder escalations.
Drive resource planning and technical capability uplift within the cohort.
Partner with vendors and internal groups to optimize service outcomes.
Champion automation and best-practice service management.
About You
10+ years in ITIL environments with 6+ years leading technical teams.
Strong background in internetworking, cloud, and contact centre ecosystems.
Holding an Australian Citizenship is mandatory; must be able to obtain/maintain an NV1 clearance.
Exceptional ability to translate complex engineering into business value for senior executives.
Agile, curious, and thrives in high-stakes, high-stability environments.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
