Your New Role
As a Collections & Audit Officer, you will sit at the critical intersection of risk management, relationship management, and debt recovery. You won't just be making standard collection calls, you will be engaging with our client base to mitigate long term risk whilst recovering outstanding funds. Your primary responsibility will be to review incoming field audits, identify discrepancies or non-compliance, and follow up with business clients to resolve outstanding issues and recover funds.
What's On Offer
Competitive salary package + performance-based incentives.
A supportive, high-energy team environment.
Clear pathways for career progression within a thriving finance firm.
- A local central Wollongong office.
Key Responsibilities
Efficiently analyse high volumes of field audit reports submitted by third-party contractors to identify high-risk exceptions, potential defaults, or irregularities.
Directly engage with B2B clients to address and resolve the outstanding issues flagged in the audits.
Manage a busy portfolio of accounts, ensuring timely recovery of outstanding debts and compliance with financial agreements.
Act as the primary point of contact between our external field contractors and internal risk teams.
Maintain precise, meticulous records of all communications, audit outcomes, and payment arrangements.
What We Are Looking For
You can translate a complex audit exception into a clear, firm, and professional demand for resolution. You know how to command respect over the phone and via email.
You thrive in a fast-paced environment. Sifting through large quantities of data and managing a large client network doesn't fluster you.
B2B collections can involve tough conversations. You aren't afraid of pushback, excuses, or conflict. You stay calm under pressure, hold your ground, and remain solution-oriented.
You can spot a red flag in an audit report from a mile away.
Previous experience in B2B collections, commercial credit control, or a high-volume financial compliance role is highly regarded.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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