Are you a highly organized and customer-focused professional with a talent for collections? We are seeking a dedicated Collections Officer on a permanent basis for our client in the Energy sector. This is a unique opportunity to apply your skills in a dynamic, high-growth environment.
Key Responsibilities
Collections & Debt Recovery: Proactively manage overdue electricity accounts, recovering outstanding balances through professional communication and negotiation.
Customer Relationship Management: Provide exceptional customer service, problem-solve with clients, and negotiate manageable payment arrangements that comply with industry guidelines.
Compliance & Data Management: Ensure adherence to all relevant legislation, license requirements, and company policies. You will also maintain accurate customer data in our billing and CRM systems.
Process Improvement: Actively identify opportunities to improve our systems and processes, contributing to the overall efficiency of the team.
What You’ll Bring
Experience: A background in collections, credit control, or accounts receivable is essential.
Skills: Strong analytical, communication, and negotiation skills, with the ability to handle sensitive conversations professionally.
Knowledge: You should have knowledge of billing systems, invoicing, payment processing, and debt recovery.
Personal Attributes: You are a positive team player, a self-starter, and have a high level of attention to detail with the ability to multitask in a fast-paced environment.
If you are interested in this role, please click "apply" or forward an updated copy of your CV to morgan.orr@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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