Are you a commercially-driven professional with a passion for after-sales excellence and customer loyalty? We are seeking a Client Care Programs Lead to join a world-leading luxury automotive group based in Mascot, NSW.
This is a 12-month fixed-term contract offering the opportunity to drive revenue and profit within the after-sales market for some of the world's most iconic British brands.The Opportunity
Reporting to the Commercial Manager, you will be instrumental in designing, executing, and maintaining key programs that enhance the customer journey and drive business growth. This role is ideal for a results-oriented individual who enjoys variety, chasing targets, and making a tangible impact on brand performance.
Key Responsibilities:
Revenue Growth: Take full ownership of accessory revenue programs across Australia, executing sales campaigns and incentives.
Strategic Partnerships: Establish and manage commercial relationships with approved partners, including tyre providers, ensuring high standards of performance and profitability.
Service Retention: Collaborate with Marketing and CRM teams to design and deliver service plans, maintenance programs, and loyalty initiatives.
Digital Integration: Roll out connected car service programs across the retailer network, driving engagement with sales teams to maximize account activations.
Operational Excellence: Drive continuous improvement projects to increase service efficiencies, customer satisfaction, and overall profitability.
Support & Compliance: Support the field team in program execution and ensure ongoing benchmark compliance through training and monitoring.
Who You Are
The successful candidate will possess a strong "growth mindset" and the ability to turn data into actionable insights.
Skills and Experience:Commercial Acumen: A proven track record in sales or growth-focused roles.
Project Delivery: Strong project management skills with a focus on delivering results.
Creative Collaboration: Ability to think creatively and work effectively with marketing teams to launch commercial programs.
Communication: Excellent written and verbal communication skills.
Stakeholder Management: Experience managing complex relationships with internal teams and external suppliers.
Analytical Thinking: Skilled in trend analysis and market intelligence gathering.
Why Join Us?
Our client is committed to fostering a diverse and inclusive culture where every employee can reach their full potential. You will be part of a team that values "Customer Love," integrity, and growth.
How to Apply: If you are ready to "live the exceptional" and drive modern luxury in the Australian market, please submit your application for consideration.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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