This pivotal role focuses on client satisfaction and the overall impact of services provided to the community.
Role Overview
As a Care Manager, you will manage the quality of care services while building a robust network of community contacts. Your primary measure of success will be the satisfaction levels of our clients and caregivers.
Key Responsibilities
Strategic Responsibilities
... - Develop and maintain relationships to create new business opportunities.
- Contribute to the continuous improvement of operational systems and processes.
- Foster a supportive environment for our caregiver team.
- Ensure compliance with government accreditation standards.
- Actively promote our mission and values to clients.
- Innovate service delivery to meet client needs.
Salary and Benefits
- Salary: $80,000 per annum plus superannuation.
- Commission: Performance-based commissions available.
- Work Schedule: Monday to Friday, promoting a healthy work-life balance.
Tactical Responsibilities
- Create networking opportunities and attend events.
- Review clients weekly and perform home/care assessments.
- Develop care plans and manage client and caregiver issues.
- Assist in recruiting caregivers and nurses.
- Supervise care delivery and handle incident management.
- Conduct orientation for new caregivers and clients.
Performance Measures
Achieving the following targets is critical to success:
- Client Check-ins: Minimum of 35 phone calls per week to clients and caregivers.
- Service Utilization: Maintain at least 65% utilization of planned service hours.
- Client Retention: Aim for a termination rate lower than 2.5%.
Standards of Work
- Carers should be effectively allocated and dispatched to minimize client issues and delays.
- Client satisfaction should rate care plans at four stars or above.
- Issues raised by clients or carers should be resolved within one day.
Qualifications
Mandatory:
- Valid WA Driver’s License
Desirable:
- Certificate IV in Training and Assessment
- Certificate IV in Community Care
- Graduate Diploma in Occupational Health and Safety
Commitment to Excellence
This position is designed with a commitment to mutual respect and clear accountability. The Care Manager role directly supports our mission and strategic objectives, ensuring we deliver effective services while fostering an engaged and professional environment.
We look forward to your application and the opportunity to work together towards excellence in community care!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
