Your New Company
Join a global leader in Integrated Facilities Management supporting a major banking client with a strong presence in South Eveleigh, NSW. You’ll be part of a high-performing Facilities, Property and Maintenance team that values collaboration, accountability and strong Customer Service. This is a fast-paced environment where operational excellence and great Customer Support are at the centre of everything they do.
Your New Role
As a Call Centre Facilities Specialist, you will be the first point of contact within a busy Call Centre and Contact Centre environment, supporting all Facilities, Property and Maintenance-related queries.
Working a 37.5 hour working week, across a 7am–7pm Monday to Sunday rotating roster, your responsibilities will include:
- Managing incoming Facilities and Maintenance requests via phone and email
- Delivering high-quality Customer Service and Customer Support to internal stakeholders
- Coordinating Scheduling of work orders and service providers to ensure timely resolution
- Updating systems and supporting Administration tasks, ensuring data accuracy at all times
- Supporting Client Management activities and contributing to strong Customer Success outcomes
- Working closely with internal teams to ensure smooth day-to-day operations across the business
What’s in it for You
- Work within a leading banking environment in South Eveleigh, NSW (5 min walk from Redfern station)
- Exposure to Facilities, Property and Maintenance operations in a large corporate setting
- Hands-on experience across Customer Service, Contact Centre and Client Management functions
- Supportive team culture with strong leadership and structured onboarding
- Opportunity to build corporate Administration and scheduling experience
- Working Holiday Visa holders are welcome to apply
About You
- Proven experience in a Call Centre, Contact Centre, Facilities, Property, Maintenance or Customer Service environment is essential
- Full availability between 7am - 7pm, Monday to Sunday
If you’re ready to step into a Call Centre Facilities Specialist role and build your experience in a leading corporate environment, apply now or send your CV to naomi.cropper@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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