call centre - big4bank.

• Location: Kogarah (2 minutes to public transport + Onsite Parking)

• Rate: $38.99 per hour + Super

• Start Date: Mid-May

• Contract: Long-term contract with Temp-to-Perm opportunities

About the Company

Randstad has partnered with Australia’s largest and most iconic banking institution to find passionate customer service professionals. This is more than just a call centre role; it is an entry point into a powerhouse of the financial services industry. You will be joining a brand known for its scale, innovation, and commitment to excellence. If you are looking to scale your banking career, there is no better place to learn from the "best in the business."

The Role

Joining the Mortgage Operations Team, you will be the voice of the bank for customers navigating one of the most important milestones of their lives, home ownership. You will handle inbound queries regarding the status of loan applications, ensuring every customer feels supported and informed.

Your responsibilities include:

• Managing high-volume inbound calls with a focus on quality and empathy.

• Providing real-time updates on mortgage application statuses.

• Resolving complex queries and disputes efficiently.

• Maintaining 100% accuracy when updating customer records and financial data.

• Ensuring strict adherence to banking regulations and compliance standards.

What We’re Looking For

We are seeking "customer-obsessed" individuals who thrive in a fast-paced, collaborative environment.

• Experience: Minimum 1 year of experience in a high-volume call centre.

• Industry Knowledge: Previous banking or financial services experience is highly desirable.

• Attitude: A positive, "can-do" mindset with a passion for helping people.

• Detail Oriented: An eye for detail and a knack for data accuracy.

• Availability: Full working rights within Australia and availability to work a rotating roster.

The Perks

• Comprehensive Training: You will receive 4 months of full-time, expert-led training to ensure you are a subject matter expert before hitting the phones.

• Hybrid Flexibility: After training, enjoy a balanced week with 3 days in the office and 2 days working from home.

• Career Growth: This bank is famous for promoting from within. Career progression and professional development are actively encouraged.

• Inclusive Culture: Join a diverse, supportive team that celebrates success together.

• Stability: A consistent roster provided 6 weeks in advance to help you plan your life.

• State-of-the-art change room facilities including towel service, showers, body wash, hair straighteners, and lockers for storage available

• Onsite café and lounge area, outdoor BBQ deck and herb garden.

• Rooftop running track and outdoor multi-sports court for use by all employees.

• Onsite Wellness Centre and Gym with salary sacrificed memberships at a reasonable price.

Roster & Hours

• 8-hour shifts scheduled between 8:00 AM – 8:00 PM.

• Standard roster includes 3 afternoon shifts per week

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.