financial
Townsville
Position: AO3/1 Business Support Officer
Rate: $51.12 per hour + Super
Location: Townsville, QLD
Sector: State Government
Are you a customer service superstar with an eye for detail and a knack for organization? We are seeking a dedicated Business Support Officer to join a high-performing Government team in the heart of tropical Townsville. This is a fantastic opportunity to contribute to a positive culture while providing essential support to industry partners and the local community.
The Role
As a Business Support Officer, you won’t just be "checking boxes." You will be the engine room of the office, ensuring that operations run smoothly and stakeholders receive top-tier service. This role balances high-volume administrative tasks with meaningful relationship management.
Your key responsibilities will include:
Customer Excellence: Providing high-standard service to both internal and external government clients.
Fleet Management: Coordinating car bookings via the UMS system.
Communication Hub: Managing incoming calls and correspondence, ensuring all enquiries are handled professionally and within strict timeframes.
Data Integrity: Maintaining high accuracy when updating records and compiling reports using Ellipse and Microsoft Office.
Process Improvement: Maintaining and developing office manuals and registers to help the team work smarter, not harder.
Stakeholder Engagement: Connecting with local suppliers and industry partners to ensure service delivery is seamless.
About You
We are looking for a proactive team player who thrives in a fast-paced environment. To be successful, you should demonstrate:
Resilience: The ability to work comfortably in a high-volume environment with set KPIs.
Professionalism: A positive attitude and the ability to represent the department with integrity.
Initiative: The confidence to handle enquiries for senior staff in their absence and a "can-do" approach to recurring tasks.
Technical Savvy: Proficiency in Microsoft Office and experience (or the ability to quickly learn) systems like Ellipse and UMS.
Problem-Solving: A dedication to finding outcomes that satisfy both the customer and business objectives.
Why Apply?
Competitive Pay: An attractive rate of $51.12 per hour.
Work-Life Balance: Enjoy the incredible lifestyle that Townsville offers.
Team Culture: Join a supportive environment where your contribution to a positive workplace is valued.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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