ao3 program support officer.

• Provide comprehensive administrative assistance to Program Managers and broader project teams to ensure milestones are met.
• Coordinate and enact secretariat duties for meetings and working groups, including agenda preparation, minute-taking, and tracking action items.
• Proactively maintain and update program logs, risk registers, and databases to ensure data integrity.
• Assist in the creation, formatting, and quality assurance of project briefs, reports, and correspondence.
• Administer business processes required to authorise, share, and archive projects and official records.
• Facilitate stakeholder engagement by coordinating workshops, training sessions, and user-acceptance activities.
• Help maintain program communication channels, ensuring updates are disseminated clearly and consistently to the right audiences.

Selection Criteria

1. Demonstrated experience in providing high-level administrative support within a project or program environment, including the ability to manage complex secretariat tasks.
2. Proven ability to draft, edit, and proofread professional documentation and reports with a high degree of clarity and attention to detail.
3. Strong ability to prioritise competing tasks, maintain accurate registers/logs, and meet deadlines in a fast-paced environment.
4. Excellent interpersonal skills with the ability to coordinate work groups and facilitate positive interactions between project teams and external stakeholders.
5. A proactive approach to identifying administrative bottlenecks and suggesting practical solutions to improve program workflows.