114457 aps4 corporate support officer.

Key Duties and Responsibilities

In this role, you will work under limited supervision to exercise sound judgment within policy frameworks. Your responsibilities will include:

• Travel & Coordination: Managing and coordinating end-to-end travel arrangements for the Queensland Division, including remote travel logistics.

• Administrative Support: Providing high-level administrative, project, and research support for the Leadership Team and State Manager's office.

• Workflow Management: Monitoring and actioning email correspondence, as well as assigning and resolving internal work items within strict service standards.

• System Maintenance: Maintaining updated organisational charts, distribution lists, templates, and comprehensive records management.

• Process Improvement: Anticipating operational challenges, identifying opportunities for greater workplace efficiency, and actively supporting continuous improvement initiatives.

• Stakeholder Collaboration: Building strong working relationships with internal and external stakeholders while supporting frontline Service Delivery staff to deliver exemplary customer service.

What We Are Looking For (Key Selection Criteria)

To be successful in this role, you will need to demonstrate the following skills and attributes:

• Operational & Policy Knowledge: An understanding of operational processes with the ability to contribute to the development and implementation of policies and procedures.

• Analytical Skills: The ability to analyse data and reports to identify trends, issues, and opportunities for service delivery improvement.

• Communication & Relationships: Strong verbal and written communication abilities to convey information clearly to a variety of stakeholders, alongside the skill to build and maintain positive relationships.

• Problem Solving: Proactive capability to identify challenges and develop effective, solution-focused answers to improve operational efficiency and participant outcomes.

• Teamwork & Flexibility: A collaborative approach to working within a team environment, combined with the flexibility to respond quickly to changing operational demands.

• Attention to Detail: Absolute accuracy in documentation, reporting, and maintaining compliance with relevant policies.

• Values Alignment: A strong commitment to high-quality stakeholder support and maintaining a positive, contemporary attitude towards people with disabilities.