What's the #1 blind spot for aged care providers right now when it comes to the new Aged Care Act? It's not your permanent staff … it's your labour hire workforce.
The new Aged Care Act, effective from November 1, 2025, is set to revolutionise Australia's Aged Care sector. From the C-suite to the front line, this means a heightened focus on accountability, transparency, and critically, ensuring compliance for both your internal and labour hire workforce.
Your agency partners are a vital part of your workforce, but managing compliance across multiple agencies can be a significant challenge leaving your facility exposed to potential financial penalties of up to $1.6 million and reputational damage. The new regulatory model demands that providers not only meet new standards but publicly prove their compliance for every single worker - including those from your agency partners.
the challenge: managing compliance in a changing landscape
You are faced with a growing list of staff requirements to manage and verify. This includes everything from qualifications and credentials to background checks and training. When you rely on multiple agency partners to fill shifts, the administrative burden can be immense, and the risk of a compliance gap is a constant concern. How can you ensure every agency worker stepping onto your floor is fully compliant with the new standards?
the solution: relevate - your unified platform for total compliance & control
Managing agency staff shouldn't be a daily struggle of phone calls, emails, and spreadsheets. Relevate is a powerful platform that manages your labour hire workforce - easier, faster and smarter; while putting you in control of the compliance standards. Relevate simplifies filling agency shifts by connecting you with all of your chosen recruitment agencies in one central location. This means you can find the compliant staff you need faster and easier than ever before, and ensure that your agency partners are compliant with the new Aged Care Act.
Relevate goes beyond recruitment; it’s a free compliance layer for your entire agency panel workforce.
key benefits of the relevate platform - the aged care act
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built-in compliance to safeguard your facility:
Relevate helps you stay audit-ready by ensuring every agency-supplied worker meets your facility’s compliance standards. You set the compliance standard, and our platform automates the rest.
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care minutes tracking:
Proactively meet your care minute requirements with real-time tracking, ensuring you are always on top of your regulatory obligations.
key benefits of the relevate platform - improving efficiencies
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one platform, all agencies of your choice (you decide what agencies use the platform):
Post a shift once and instantly notify all your approved agency partners via app or desktop. This allows multiple agencies to compete to fill your shift, giving you a competitive advantage.
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faster fill rates:
Agencies respond in real-time and work simultaneously on your vacancy, ensuring you fill urgent shifts quicker and reduce your time-to-fill.
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streamlined process, less admin:
Eliminate manual processes and reduce administrative burden. No more calling, emailing, or managing spreadsheets. Manage shifts and approvals in one place and receive agency responses in real-time.
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workforce visibility & cost control:
Track open and filled shifts and gain transparency over agency spend in real-time, helping you stay within budget and leading to significant cost savings. Our "agency approval feature" allows you to prioritise your internal workforce before releasing a job to agencies.
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customisable access:
Set granular user permissions, giving your team the right level of control and responsibility, from managing agency distribution to overseeing specific facility rosters.
compliance, confidence and peace of mind
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pre-vetted & approved recruitment suppliers of your choice:
All agencies on the platform meet stringent compliance criteria that you set, ensuring workers are fully credentialed and up-to-date with all certifications.
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automated documentation & records:
Instantly receive worker compliance documentation based on your requirements.
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governance & risk mitigation:
Relevate enforces strict adherence to aged care-specific governance requirements.
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transparency & audit trail:
Full visibility of shift history, agency responses, and worker compliance for every booking - ensuring you’re always audit-ready and simplifying your quarterly Quality Indicator Program (QI Program) reporting.
The results are clear: faster shift-fill rates, lower agency spend, and total compliance confidence.
seamless integration with your existing systems
Our expertise in robust API-led integration means we can seamlessly connect Relevate with other platforms you use, such as rostering systems or human resources software. Our proven capabilities include:
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API-first integration approach:
We are skilled at building custom integrations using REST APIs (the standard for modern cloud-based systems).
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data mapping and transformation:
Our teams are highly skilled in data mapping and transformation, ensuring that data flows accurately and efficiently between our solution and your systems, regardless of underlying data structures.
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extensive experience with enterprise-level systems:
We have current integrations with platforms like Deputy, SAP Fieldglass, and Hubspot.
evolving beyond a talent supplier: why randstad does not charge for this solution
The traditional model of simply supplying talent is no longer sufficient in a digital-first world. Our Partner for Talent business strategy moves Randstad from being a transactional partner to a true partner for talent. By leveraging technology and supporting our aged care clients to navigate the complexities of compliance and talent management, we continue to build more valuable and collaborative partnerships.
Download the brochure to learn more about how Relevate can help your facility manage compliance with confidence or call 1300 289 817.
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