Are you a seasoned Senior Technical Business Analyst looking to make a significant impact on frontline community services? Join a dynamic team within a high-profile ICT transformational program of work, where you will drive the design and implementation of critical technology solutions in a collaborative, whole-of-service environment.
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Randstad is currently working with a Queensland Government Department to find a Senior Technical Business Analyst. This is an initial 6 month contract with potential of extension, based in Brisbane CBD with WFH flexibility.
What You Will Do:
Collaborate with technical and business stakeholders to elicit and evolve requirements for complex solution components.
Translate business needs into detailed functional and technical specifications, focusing on contact centres, cloud, and telephony.
Analyse technical solutions and assess risks to ensure designs are fit-for-purpose and align with requirements.
Develop key project documentation, including program business cases and comprehensive technical tender documents.
Apply rigorous standards and governance processes to ensure all technical business analysis products are of high quality.
The ideal candidate for this role will possess:
Experience in requirements gathering and process development within large-scale ICT projects.
Deep technical understanding of ICT landscapes, specifically cloud infrastructure, telephony, and contact centre technologies.
Proven ability to define vendor SLAs and KPIs while updating Disaster Recovery and Business Continuity plans.
Exceptional stakeholder management skills, with the ability to bridge the gap between technical SMEs and business users.
Prior experience working within a government agency and a strong background in evaluating technical tenders.
Interested? Apply Now! If you are a Senior Technical Business Analyst with experience in ICT infrastructure and contact centre solutions, we want to hear from you. Click “Apply Now”.
Alternatively, please reach out to Sian for more information - sian.asnicar@randstaddigital.com.au.
You must be a Brisbane based candidate with unlimited working rights to be considered.
Randstad contractor benefits:
Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms
Discounts on private health funds
3 payruns a week
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.