lending specialist team leader.

Based in Double Bay—near Edgecliff station—you will manage a specialized team of four Lending Specialists, with a directive to double the headcount by the end of the year. This "player-coach" position balances technical credit expertise with the responsibility of translating business strategy into daily execution.

The Opportunity

You will oversee the end-to-end customer journey, from initial enquiry through to settlement. As the bridge between frontline operations and senior leadership, your focus will be on technical coaching, credit rigor, and maintaining high-performance standards for a demographic navigating significant financial transitions.

Why Join This Team?

• Scalability: You aren't just managing a team; you are architecting its expansion from 4 to 8+ specialists.

• Technical Autonomy: You will lead the identification of capability gaps and implement targeted training across credit assessment and compliance.

• Strategic Impact: Their equity release products provide financial independence for their customers, requiring sophisticated risk management and screening protocols.

• Prime Location: Work from a modern office near Double Bay’s business district, offering a dynamic environment with no corporate red tape

Key Responsibilities

• Operational Leadership: Direct, coach, and develop specialists through structured one-on-ones, call audits, and performance reviews.

• Credit Quality Control: Review and quality-check loan applications prior to submission, ensuring all risk flags and serviceability assessments are addressed.

• Workflow Optimization: Triage enquiries and allocate resources to ensure consistent coverage and SLA adherence.

• Compliance Management: Maintain expertise in the NCCP Act and ASIC regulatory guides, cascading updates to the team to ensure absolute adherence to standards.

• Escalation Management: Resolve complex service issues and personally manage high-value or escalated applications requiring senior-level judgment.

Requirements

• Proven Experience: Minimum 5 years in residential lending, with 2+ years in a team lead or senior "player-coach" capacity.

• Technical Proficiency: Strong credit analysis skills and a comprehensive understanding of responsible lending obligations (NCCP Act / RG 209).

• Risk Awareness: Experience in vulnerability management and elder financial abuse screening is highly regarded.

• Qualifications: Cert IV in Finance and Mortgage Broking (completed or in progress).

• Systems: High proficiency with CRM platforms; HubSpot experience is a distinct advantage.

Ready to lead a high-performance team?

If you have the lending expertise and the drive to scale a growing operation, APPLY NOW or send your updated CV to lavender.pham@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.