Are you a Data Centre specialist with the grit to handle mission-critical infrastructure? Join a global leader in Cloud and AI technology and power the systems that impact billions of lives.
The Opportunity:
We are seeking Data Centre Technician’s to join a world-class team supporting one of the largest cloud infrastructures in the world. This isn't just a "fix-it" job; it’s a hands-on role in a high-stakes, mission-critical environment where you ensure the physical heartbeat of the cloud remains steady 24/7.
You will be responsible for the end-to-end delivery of technical support and hardware installations. From complex rack deployments and structured cabling to board-level fault diagnosis, your work directly impacts the reliability of global digital services.
Key Responsibilities
- Infrastructure Deployment: Lead the installation, commissioning, and optimisation of production server hardware and new "whitespace" designs.
- Maintenance & Break-Fix: Perform system board-level repairs, hardware troubleshooting, and structured cabling.
- Incident Management: Prioritise ticketing queues, resolve escalations, and navigate rigorous Change Management protocols to clear blocking issues.
- Site Planning: Assist in planning and commissioning new rack positions and physical infrastructure.
- Collaboration: Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
Detailed Responsibilities
- Infrastructure Deployment & Life-cycle Management
- New Builds: Participate in the design, planning, and commissioning of new "whitespaces" and rack positions.
- Full-Stack Installation: Support the deployment of physical infrastructure, including server hardware, storage, and networking equipment.
- Structured Cabling: Manage the end-to-end installation, replacement, and troubleshooting of copper and fibre cabling - This is a significant and core component of this position.
- System Optimisation: Participate in the ongoing monitoring and optimisation of all production hardware to ensure peak performance.
- Incident Response & Technical Support
- Break-Fix Operations: Perform complex hardware repairs, including system board-level diagnosis and component replacement, ensuring all tasks meet strict Service Level Agreements (SLAs).
- Problem Escalation: Act as a critical point of contact for escalating technical support and providing timely solutions for internal customer issues.
- Change Management: Operate strictly within a ticket-based environment.
- Operational Excellence & Collaboration
- Multi-Disciplinary Teamwork: Work alongside diverse teams, including Networking, Compute, Compliance, and Business Operations.
- Strategic Reporting: Utilise internal tools to provide accurate, real-time reporting on site health and project progress.
- Queue Management: Proactively prioritise ticketing queues to clear blocking issues and maintain the flow of technician activities.
Crucial Requirements
- The 60-Minute Response: Due to the "mission-critical" nature of this site, you must hold a valid driver’s license and reside within 60 minutes of the data centre to support on-call shifts.
- 24/7 Commitment: You must be willing and able to participate in a 7x24-hour standby rotation and shift program.
- Hardware Proficiency: Deep experience in fault diagnosis, hardware troubleshooting, and large-scale rack deployments.
- Communication: Ability to translate complex technical problems into actionable solutions for both technical and non-technical stakeholders.
- Tickets: Must have a Construction Induction Card (White Card) or be willing to obtain
- Clearance: Must be able to pass and obtain a National Police Clearance
Why Join This Team?
Work for a company that leads the way in AI and Cloud solutions. You will be empowered to contribute to industry innovations while enjoying a culture that promotes:
- Professional Growth: Exposure to high-level technical environments and global standard operational protocols.
- Stability: Long-term, ongoing contract opportunities with a steady pipeline of critical project work.
- Impact: A chance to work on infrastructure that supports everything from global industry innovation to life-saving care.
How to Apply?
If you have the hands-on expertise required to support the next generation of cloud infrastructure, click "APPLY NOW" or contact Kathryn Mielekamp at kathryn.mielekamp@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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