job details

We are looking for a dedicated Support Specialist to join a Big 4 Bank in their Mortgage Operations team. In this role, you will serve as a vital point of contact, resolving a variety of inbound inquiries related to home loan applications and banking services. You will be part of a large, diverse team of professionals committed to supporting customers through the complexities of the lending journey.

This is a full time position on a 6-9 month contract basis initially with the opportunity to convert into a permanent role down the line.

Key Responsibilities

...

Inbound Support: Receive and resolve calls from third parties and customers regarding home loan progress and application requirements.
Customer Verification: Accurately identify callers following strict privacy and identity guidelines.
Technical Guidance: Provide navigation support for internal systems to ensure a seamless experience for stakeholders.
Operational Excellence: Meet performance targets related to service quality, handling times, and first-touch resolutions.
Risk & Compliance: Maintain a strong risk culture by adhering to technical and legislative knowledge, policies, and regulatory requirements.
Continuous Improvement: Proactively contribute to process efficiency and innovation to create better outcomes for both staff and customers.

Your Profile

Expertise: Strong knowledge of consumer credit policies and financial products.
Experience: Ideally 1-2 years experience in a call centre environment, banking and financial services experience preferred.
Resilience: The ability to remain calm and professional under pressure while making policy-appropriate decisions.
Collaboration: A team player who can partner across different business areas to solve problems and advocate for excellence.
Tech-Savvy: Comfortable embracing new technology and adapting to changing systems and automated tools.
Qualifications: A Certificate in Financial Services is highly desired but not essential.

Why Join Us?

You will be part of a high-performing culture that values growth, inclusion, and taking ownership of results.
Potential opportunity for role to convert into a permanent position.
Excellent training provided and opportunity for career growth and development.
WFH flexibility offered after 6 month training period.

If you are interested in this role, please click "apply" or forward an updated copy of your CV to morgan.orr@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This is a full time position on a 6-9 month contract basis initially with the opportunity to convert into a permanent role down the line.

Key Responsibilities

...

Inbound Support: Receive and resolve calls from third parties and customers regarding home loan progress and application requirements.
Customer Verification: Accurately identify callers following strict privacy and identity guidelines.
Technical Guidance: Provide navigation support for internal systems to ensure a seamless experience for stakeholders.
Operational Excellence: Meet performance targets related to service quality, handling times, and first-touch resolutions.
Risk & Compliance: Maintain a strong risk culture by adhering to technical and legislative knowledge, policies, and regulatory requirements.
Continuous Improvement: Proactively contribute to process efficiency and innovation to create better outcomes for both staff and customers.

Your Profile

Expertise: Strong knowledge of consumer credit policies and financial products.
Experience: Ideally 1-2 years experience in a call centre environment, banking and financial services experience preferred.
Resilience: The ability to remain calm and professional under pressure while making policy-appropriate decisions.
Collaboration: A team player who can partner across different business areas to solve problems and advocate for excellence.
Tech-Savvy: Comfortable embracing new technology and adapting to changing systems and automated tools.
Qualifications: A Certificate in Financial Services is highly desired but not essential.

Why Join Us?

You will be part of a high-performing culture that values growth, inclusion, and taking ownership of results.
Potential opportunity for role to convert into a permanent position.
Excellent training provided and opportunity for career growth and development.
WFH flexibility offered after 6 month training period.

If you are interested in this role, please click "apply" or forward an updated copy of your CV to morgan.orr@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
Call Centre , Customer Service , Banking
qualifications
- Degree in Finance or Banking
education
Associate Degree/Diploma

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summary

beverley park, new south wales
AU$38.99 per hour
contract
full-time

specialism
banking & financial services
sub specialism
mortgages
reference number
90M0704198_8086265148581132423

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morgan orr

morgan.orr@randstad.com.au

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call centre / customer service (home loans) - big 4 bank.

job details

Key Responsibilities

Your Profile

Why Join Us?

Key Responsibilities

Your Profile

Why Join Us?

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

morgan orr

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