Your New Company/Role:
As a large and well established organisation, my client is looking for an experienced Billing Support Analyst to join their team on a 6 months temporary basis (subject to extension). The role is to be based in the Macquarie Park NSW 2113 Sydney office. There will be 2 days work from home flexibility and on-street parking available.
This main focus is to proactively identify and resolve billing errors and anomalies to minimize impact on customers as well as business units. The successful candidate must have some basic exposure to Oracle SQL queries.
About the Opportunity / Responsibilities:
Reporting to a supportive Billings Operations Manager; you are responsible for
- Investigation of billing errors - analyzing and resolving bill-related errors, assess customer impact and provide subject matter expertise to identify root causes and recommend solutions
- Perform daily production activities to maintain data accuracy within billing systems, ensuring correct and timely customer billing
- Act as a second-level escalation point for complex billing queries received from other business team
- Conduct checks on new rate plans and market offers to ensure accurate configuration and billing integrity
- Monitor data trends and system controls to detect and prevent potential billing issues before they impact customers—or limit impact
- Maintain strong reconciliation controls across systems, identify inconsistencies, and implement corrective updates
- Other ad hoc duties as and when required
Ideal Profile
This opportunity is for someone who has experience within a similar role. You will also bring:
- Relevant qualification Accounting/Business/ IT related discipline or equivalent work experience
- 2 years experience in a similar role - within telecommunications or similar technically based industry
- Excellent communication and interpersonal skills
- Highly developed analytical and numerical skills
- Worked across high volume and operational environments
- Must have some basic exposure to Oracle SQL queries
- Able to work independently and proactive
Benefits
- 6 months temporary position - subject to extension
- Jan 2026 start - immediately available or open to someone with notice period
- $300 - $410 per day + Super (can go slightly higher based on experience)
- Macquarie Park NSW 2113 location
- On-street parking is available and onsite parking is there with a cost
- 2 days work from home flexibility
- Great culture and supporting manager
If you have the required skills needed for this position, kindly please click the 'Apply' button below.
*Only shortlisted candidates will be contacted due to the high volume of applications*
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
