As a Customer Service Officer, you will be the first point of contact. Providing a friendly and approachable service, you'll ensure every customer receives clear, accurate and supportive guidance. Our Client requires an immediate start for a 4 week assignment at their Mt Gambier office.
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Providing high quality frontline service to the public.
Financial Assistance, assessing eligibility for programs and funding.
Discuss outstanding debt with customers and establish sustainable repayment plans within department guidelines.
Administration Support, updating the central system.
Inform customers of their rights, including the appeals and complaints process.
Participate in team rotations, contribute to meetings, and provide administrative support.
To be successful in this position, you will need:
Strong Communication: The ability to explain complex policies and eligibility criteria clearly to a diverse range of clients.
Experience identifying vulnerable clients and managing sensitive situations with professionalism.
Proficiency in Microsoft Office, data entry and word processing with a high level of accuracy in maintaining digital records.
Team Player: A willingness to share information, support colleagues and participate in ongoing professional development.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
As a Customer Service Officer, you will be the first point of contact. Providing a friendly and approachable service, you'll ensure every customer receives clear, accurate and supportive guidance. Our Client requires an immediate start for a 4 week assignment at their Mt Gambier office.
Providing high quality frontline service to the public.
Financial Assistance, assessing eligibility for programs and funding.
Discuss outstanding debt with customers and establish sustainable repayment plans within department guidelines.
Administration Support, updating the central system.
Inform customers of their rights, including the appeals and complaints process.
Participate in team rotations, contribute to meetings, and provide administrative support.
To be successful in this position, you will need:
Strong Communication: The ability to explain complex policies and eligibility criteria clearly to a diverse range of clients.
Experience identifying vulnerable clients and managing sensitive situations with professionalism.
Proficiency in Microsoft Office, data entry and word processing with a high level of accuracy in maintaining digital records.
Team Player: A willingness to share information, support colleagues and participate in ongoing professional development.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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