aps3 participant support officer.

This is a frontline, "people-first" role where your empathy and problem-solving skills will directly impact the lives of Australians with a disability.

The Details

• Start date: ASAP

• Contract length: Until December 31st (Possible extension)

• Hourly Rate: $37.36 + Super

• Hours: 8:30am to 5:00pm, Monday to Friday

• Locations: Port Macquarie, Coffs, Taree and Tamworth NSW

• Work Rights: Australian Citizenship required

Key Responsibilities

• Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email.

• Case Management & Resolution: Manage and resolve participant matters by actioning planning tasks in accordance with relevant Acts, work instructions, and operational guidelines.

• Service Coordination: Manage shared email inboxes, coordinate appointments, and ensure office facilities remain accessible for all visitors.

• Technical Support: Assist participants with enquiries at self-help kiosks and provide general online support.

• Data & Administration: Undertake data entry, conduct research and investigation activities, and prepare associated reports and correspondence.

• Feedback Management: Receive and record complaints and feedback accurately within internal business systems.

About You

We are looking for a candidate who thrives in a team-based environment and possesses a contemporary, positive attitude toward social inclusion and diversity.

Skills & Experience Required

• Sector Knowledge: A background in customer service, service delivery, or the disability sector is highly regarded.

• Communication Excellence: Exceptional written and verbal communication skills, with the empathy required to handle sensitive or challenging conversations.

• Problem Solving: The ability to think critically and creatively to triage complex issues and make evidence-based decisions.

• Adaptability: A proven ability to thrive in a fast-paced team environment and manage multiple tasks to meet strict deadlines.

• Core Values: A positive, contemporary attitude toward social inclusion and diversity.

Apply Now
Are you a customer service professional looking to transition into a meaningful career within the public sector? If so Apply online now.

Please note: Applications for this role close on Friday 27th February 2026 at 5pm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.